Call Center Agent

Greensprings School, a leading British International School in Lekki, is recruiting to fill the position below:

Job Position: Call Center Agent

Job Location: Anthony, Lagos
Employment Type: Contract

Responsibilites

• Answer inbound calls promptly and professionally, addressing customer needs and inquiries.
• Make outbound calls to follow up on customer issues, confirm information, or promote services.
• Provide accurate information about products, services, and company policies.
• Handle customer complaints and resolve issues efficiently, escalating complex cases when necessary.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Meet or exceed individual and team performance targets, including call handling time, customer satisfaction, and resolution rates.
• Assist in identifying customer needs and upselling or cross-selling products/services where appropriate.
• Adhere to call center scripts, protocols, and compliance regulations.
• Participate in training and coaching sessions to enhance skills and performance.
• Contribute to a positive team environment by supporting colleagues and sharing best practices.

Required Skills & Qualifications

• Interested candidates should possess a Bachelor’s Degree
• 2 years of proven experience in a customer service or call center role
• Excellent verbal communication and active listening skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work under pressure and manage high call volumes.
• Basic computer literacy and experience with CRM software or call centre systems.
• Professional, patient, and customer-focused attitude.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Position as the subject of the mail.