7treads Consults, a consultancy / recruitment services company, is recruiting to fill the position below:
Job Positon: Call Centre Agent
Job Location: Ikeja, Lagos and Enugu
Employment Type: Full-time
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets.
Requirements
- Interested candidates should possess an SSCE / OND / HND / Bachelor's / Degree with 0 - 2 years of work experience.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the job Position as the subject of the mail.
Note: For more enquies whatsapp 08164924334.
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