Today

Head of Call Centre (Medical Doctor)

MetroHealthHMO

Consulting & Strategy

Lagos Full Time

Healthcare Confidential

Minimum Qualification :
Experience Level : Mid level
Experience Length : 3 years

Job Description/Requirements

Job Title: Head of Call Center (Medical Doctor)

Location: Lagos, Nigeria

Organization: MetroHealth HMO

MetroHealth HMO, a leading health maintenance organization dedicated to delivering accessible and quality healthcare services, is seeking a highly motivated and experienced Medical Doctor to lead and manage its Call Center operations.

Key Responsibilities

Provide clinical oversight for all medical inquiries handled by the call center.

Supervise and coordinate daily activities of call center agents to ensure prompt, professional, and effective communication with clients.

Develop and implement call center protocols, quality assurance procedures, and escalation guidelines.

Monitor and analyze call center performance metrics, ensuring continuous improvement in service delivery.

Train and mentor staff to maintain high standards in customer service and medical response.

Liaise with medical providers, internal departments, and clients to resolve complex cases and ensure customer satisfaction.

Ensure compliance with regulatory standards and HMO operational guidelines.

Requirements

MBBS degree from a recognized institution (mandatory).

Minimum of 3-5 years post-NYSC experience, with at least 2 years in a supervisory or managerial role within a healthcare or HMO setting.

Strong knowledge of HMO operations and customer service best practices.

Excellent communication, interpersonal, and leadership skills.

Proficiency with call center technologies and CRM systems is an added advantage.

Mode of Application

Interested and qualified candidates should send their CV to [email protected] with the subject line:

“Application – Head of Call Center (Medical Doctor)”.

Save Apply

Report job

Head of Call Centre (Medical Doctor)

Head of Call Centre (Medical Doctor)

MetroHealthHMO

Consulting & Strategy

Job Description/Requirements

Medical Doctor

Aesthetic Doctor

Medical Officer

Consultant -Medical Assistant

Medical Doctor - Night Shift

Head of Business Development and Growth

.NET Developer (Intermediate Level)

Assistant, Warehouse

Senior Sales Executive

Graphics /Motion Designer