VACANCY! VACANCY! VACANCY!!!
COMPANY: Snappy Credit limited is a Fintech company that provides quick loans to customers via an online process
Job Location: IKEJA
Job Title : Borrower Engagement Officer
.Company Benefits
1. Basic salary: 60k
2. Bonus: daily bonus, weekly bonus, (up to 15k)
3. Phone compensation ( Airtime & data)
4. Skills training within one week of joining the company and transportation subsidies.
5. Permission to work from home (return to office for skills training if not performing well)
6. Salary increased in three months and again in six months.
7. Year-end bonus for good performance every year.
Employment Type: Full-time
RESPONSIBILITY:
- Maintain regular communication with borrowers to remind, encourage, and support timely loan repayment.
- Educate borrowers on loan terms, repayment schedules, and financial literacy.
- Monitor borrower accounts to identify early warning signs of repayment challenges.
- Provide advice and workable repayment options for struggling borrowers.
- Escalate delinquent accounts to the credit recovery team when necessary.
- Build positive borrower relationships to strengthen trust and repayment commitment.
- Conduct follow-up calls, field visits, or digital engagements to recover arrears.
- Maintain accurate borrower interaction records and prepare periodic reports.
- Collaborate with loan officers, recovery officers, and credit control teams to minimize default rates.
REQUIREMENTS:
- Candidates should possess an SSCE/OND / HND / B.Sc qualification with 0 - 1 years work experience.
- Previous experience in tele-collections or Customer Service will be an added advantage
- Strong interpersonal and communication skills (verbal, written, and negotiation).
- Ability to handle sensitive borrower issues with empathy and professionalism.
- Analytical mindset with ability to assess repayment risks.
- Proficiency in MS Office and loan management systems.
- Good organizational and record-keeping skills.
- Must have Smart Phone.(Android or iPhone)Method of Application:
Interested and qualified candidates should send their CV using the Job Title.to: 09025395912 on WhatsApp and a copy
using the Job Title as the subject of the email.
Job Types: Full-time, Permanent, New grad