Salary Pay: NGN 700,000- NGN 800,000 (Gross)
Location: Lagos
Job Summary:
The Assistant Manager – Travels & Tours Operations will manage, oversee, and constantly improve ticketing and operational processes for corporate travel clients. This includes supervising daily operations, meeting service delivery standards, supporting sales growth, and ensuring flawless coordination between internal teams and clients.
The role demands a flexible 24×7×365 work approach and readiness to be available when operational needs arise. The position also involves conducting corporate meetings, actively monitoring conversion ratios, resolving service issues promptly ,driving cross-selling initiatives, and strengthening client relationships to ensure continued business growth.
Key Responsibilities:
Team & Operational Management
Supervise, mentor, and motivate the ticketing team to maintain high productivity and service standards.
Plan shift schedules to ensure adequate coverage for corporate accounts at all times.
Support team members with complex or urgent ticketing cases.
Ensure timely reservation, issuance, reissuance, refunds, and changes for domestic and international tickets.
Maintain high accuracy in fare calculations, taxes, penalties, and ancillary services.
Client Relationship & Service Delivery
Conduct regular corporate meetings to review service quality, resolve complaints, discuss future travel plans, and identify upselling opportunities.
Build and maintain strong relationships with corporate travel coordinators, procurement managers, and decision-makers.
Respond to escalations promptly and ensure quick issue resolution.
Anticipate client needs, offering tailored travel solutions to enhance satisfaction and loyalty.
Sales Support & Business Growth
Monitor and record query vs. conversion ratios; implement strategies to improve performance.
Proactively cross-sell hotel bookings, visa services, travel insurance, tours, and other products to maximize client spend per transaction.
Coordinate with the sales team to identify and convert potential business leads from existing accounts.
Track competitor activity to ensure competitive pricing and service packages.
Process Optimization & Compliance
Review department processes regularly to reduce turnaround times and improve operational output.
Ensure compliance with airline contracts, ticketing rules, and company SOPs.
Stay updated with technological advancements in GDS, NDC platforms, andB2B portals and implement improvements in workflow.
Maintain detailed MIS and operational reports for management review.
Continuous Availability & Crisis Handling
Maintain round-the-clock availability for urgent and high-priority corporate travel requirements.
Lead crisis management for last-minute bookings, cancellations, irregular operations, and stranded passenger situations.
Ensure backup plans are in place for critical corporate travel scenarios.
Training & Development
Coach new joiners and provide ongoing skills enhancement for the team in GDS, NDC, and customer service.
Conduct refresher training on fare rules, routing restrictions, and ancillary products to keep the team up to date.
Requirements:
Bachelor’s degree in Travel & Tourism, Business Administration, or relatedfield; IATA certification preferred.
Minimum 4–6 years’ proven experience in corporate ticketing operations, withat least 2 years in a supervisory or managerial capacity.
Strong expertise in GDS (Amadeus, Sabre, Galileo), airline NDC platforms, and B2B portals.
Demonstrable leadership, problem-solving, and negotiation skills.
Excellent verbal and written communication abilities.
Comfortable working flexible hours, including nights, weekends, and holidays.
Strong analytical skills to assess data (conversion ratios, sales reports) and develop improvement strategies.
Deep knowledge of ticketing documentation, international fares, and travel regulations.
To apply send your CV to [email protected]. Deadline is on 30th August, 2025.
Job Type: Full-time
Pay: ₦700,000.00 - ₦800,000.00 per month
Application Question(s):
- Do you have experience with the use of any GDS Systems?
- How many years of travel & Tours experience do you have?
