- The Support Assistant will provide comprehensive and coordinated operational support to the HR and Admin Office across human resources, administration, procurement, and IT functions.
- The role requires high attention to detail, strong organizational skills, and the ability to support cross-functional tasks that ensure the efficient and compliant operation of office systems and processes.
Key Responsibilities
- Provide day-to-day administrative support across HR, Admin, IT, and Procurement activities.
- Assist in processing documentation such as leave tracking, recruitment files, onboarding materials, and training coordination.
- Support logistics for staff meetings, trainings, interviews, and other office events.
- Liaise with service providers and vendors under the direction of the HR & Admin Manager for follow-up on deliveries, repairs, or services.
- Support the setup, maintenance, and troubleshooting of office IT equipment in coordination with the IT team.
- Help maintain asset and inventory records, including office supplies, IT equipment, and procurement documentation.
- Assist in raising purchase requests, collecting quotations, and preparing supporting documentation in line with procurement procedures.
- Maintain digital and physical filing systems, ensuring confidentiality and easy retrieval of documents.
- Monitor office needs (stationery, equipment, maintenance) and promptly report or follow up on required actions.
- Ensure compliance with organizational policies and procedures in all support tasks.
Qualifications & Experience
- Bachelor's Degree in Business Administration, HR Management, Public Administration, Computer Science, or a related field.
- 1 to 2 years of relevant experience in an administrative or support role.
- Experience working in NGO field
- Familiarity with office operations, basic HR, admin and procurement processes.
- Computer literacy with proficiency in MS Office (Word, Excel, power point); basic IT troubleshooting knowledge is an added advantage.
- Good written and verbal communication skills.
- Basic understanding of HR, procurement, or IT processes is an added advantage.
Key Competencies:
- Strong organizational and multitasking abilities.
- High level of integrity and ability to maintain confidentiality.
- Excellent communication and interpersonal skills.
- Ability to take initiative and complete tasks with minimal supervision.
- Attention to detail and a proactive approach to problem-solving.
- Can work under pressure
- Proactive and willing to learn.
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