Mission/ Core purpose of the Job:
Drive MTN Business revenue growth through retention of existing clients and acquisition of new clients in the regions as per the defined MTN Business objectives. To provide focused strategic facilitation and operational leadership for the regional team, and responsible for the integrity of MTN Business in the region. Provide, promote and support superior quality service to satisfy the needs of our regional customers.
Context:
- Fast moving industry with constantly changing business requirements and technologies
- Fluid complexities of customer expectations and demands
- Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
- Highly dynamic and fluctuating Telecommunications and ISP industry
- Total customer experience for MTN brand
- Constantly changing consumer and market needs
- Market dynamics and developments
- MTN policies, processes and procedures
- Regulatory industry norms govern MTN and partners
- Highly pressurized, deadline-driven environment
- Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
- Participative environment – highly diverse and team-focused