The Boutique Manager will be responsible for assisting in the management of
general boutique functions, with a primary focus on providing excellent client
service, cultivating a professional and pleasant environment for all staff members,
setting standards for each colleague for which they are accountable and
working closely with others on the management.
Duties and Responsibilities
. Achieve and exceed goals through sales strategies, clientelling, sourcing new clients and maintaining and building productive long-term relationships with existing clients
· Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff
· Stay current with market competition, industry, watch trends and client shopping behaviors
· Demonstrate strong business acumen; strategically forecast, plan and budget to the needs of the business
· Support an environment of teamwork, trust and collaboration with peers, clients and supervisors
. Develop product knowledge skills and remain aware of current collections that are in-boutique and on-line; cascade and train information to the broader team
· Foster a boutique environment that delivers renowned and authentic service to create a luxury client experience
· Performance management of sales executive, providing feedback and development opportunities
· Maintaining visual merchandising to company standards
· To revive all major dormant accounts into active buying customers.
· To resuscitate past corporate accounts, government business and sign-up new clients
· To sell all product category of brands carried by the company in volume for entry level, mid-range and high-end watches
· Completion of all training requirements from our brands through E learning and other sources
· Ensuring all team members adhere to the company dress code standards at all time
Knowledge, Experience & Competencies
. Bachelor’s Degree in any discipline (candidates with international degrees are encouraged to apply)
. Current knowledge of watch trends and competition in the marketplace
· Preferably 12 - 15 years’ work experience in sales with 5 - 7 years in managerial level · Ability to communicate effectively with clients and team (both oral and written)
Working Conditions
. Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays
· Working both inside and outside of the office (client visit and business trips- Local and international)
Job Type: Full-time
Experience:
- Sales : 10 years (Required)
Location:
- Abuja (Required)