Project Coordinator, CI - Kano

Who we are

EHA Clinics is a world-class comprehensive health care service provider located in Nigeria. We aim to bridge the gap between patients and healthcare services in any setting: the clinic, the home, or through innovative online and mobile solutions. All of our clinics are equipped with the latest healthcare technologies, and the most dedicated team of healthcare professionals, providing a unique range of patient-centric services.

Mission Statement

We are on a mission to deliver quality health care that is accessible, effective, and affordable. By leveraging technology and an exceptional team, we provide a superior experience, improved outcomes, and reduced pricing for our individual, family, and business members.

Core Values

Customer Experience: We deliver ever-increasing value and convenience to our customers and ensure they are treated with the utmost respect and service regardless of income or social status.

Quality & Safety: We strive to improve the health of our customers, their families, and our community. We will continuously improve our quality to provide the best available healthcare services according to the best available science.

We ensure our staff are trained to perform their duties safely and reduce the spread of infections. Our facilities and processes are designed to ensure maximum safety for our customers.

Our People: We invest in the well-being, training, and development of our staff.

Financial Stewardship: We work to reduce waste and maximize value to our customers, investors, and partners.

Impact: Ensure healthy lives and promote well-being for all at all ages: improved access, affordability, and quality of life.

Our services:

• Medical Services
• Research and Informatics
• Pharmacy
• Laboratory & Diagnostics
• Community Health (REACH Program)
• Telehealth and Telemedicine

Mission Objective

The Continuous Improvement Office at EHA Clinics is dedicated to fostering a culture of excellence, innovation, and efficiency by leading the implementation of Lean-based Quality Management Systems. Our mission is to enhance processes, service delivery, and operational outcomes through quality improvement initiatives and data-driven performance assessments. The office provides project management support to ensure the successful execution of strategic initiatives and special projects. Additionally, we ensure the integrated delivery of all products and services across the organization, optimizing their coordination and effectiveness. In parallel, the office leads organization-wide Learning and Development (L&D) programs that promote staff growth, competency, and professional development. By aligning continuous improvement, L&D, integrated delivery, and project management, we empower teams to deliver high-quality care, optimize efficiency, and contribute to the overarching goal of providing accessible, effective, and affordable healthcare.

The Project Coordinator fosters a seamless project execution by integrating diverse tasks, resources, and stakeholders with precision. And is dedicated to driving efficiency, fostering clear communication, and ensuring the successful delivery of projects/products/services. Through meticulous planning, proactive problem-solving, and collaboration, we aim to exceed expectations, empower teams, and contribute to the overall success of our organization's initiatives.

Duties And Responsibilities

MANAGE INTEGRATED PROCESSES

PURPOSE

• Drive the implementation of integrated delivery of all projects, products, services across EHA clinics.
• Coordinate and support Project development activities.
• Drive the efficient use of Asana across EHA Clinics.
• Preparing Project status report and documentation. Manage daily administrative functions within the department

ANALYZE

ENGAGEMENT

• Foster cross-team collaboration with relevant stakeholders to provide updates regarding project status and implementation issues of service delivery.
• Coordinate on-boarding training and subsequently develop added training materials/guides on the utilization of Asana.
• Engage with all stakeholders to ensure alignment and successful project execution.
• Liaise with clients to identify and define project requirements, scope and objectives.
• Collaborate with product owners to develop engagement and promotion of services.

SUSTAIN SERVICE

DELIVERY

• Coordinate individual tasks assigned to stakeholders on Asana to ensure deadlines are met.
• Drive the accomplishment of Organisational goals.
• Monitor and evaluate output of integrated services and develop plans to support continuous improvement.
• Planning and execution of integrated delivery projects which includes project progress management, and measuring performance.

Targeted Specialized Knowledge

• A bachelor's degree in a relevant field such as business administration, project management, or any related discipline.
• Knowledge of basic project management principles and methodologies.
• Proficiency in project management software tools such as Microsoft Project and Asana.
• Previous experience in project coordination, administration, or related roles.
• Excellent verbal and written communication skills.

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Remuneration

EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people.

Key Areas of Note

Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.

Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities. EHA Clinics is a tobacco-free environment.