People Operations Lead

Hugo

Human Resources

Key Responsibilities
WHAT YOU'LL BE DOING

• Core HR Operations
• Manage day-to-day HR processes including onboarding, offboarding, employment changes, and employee data management on HRIS. Collaborate with Middle Managers (who manage Entry-level and Junior Professionals) to deliver interventions to Entry-level and Junior Professionals.
• Ensure accuracy and confidentiality of employee records in compliance with local labor laws and internal policies.
• Administer and audit HRIS systems, partnering with IT and vendors as needed for maintenance and upgrades.
• Oversee or support payroll input, benefits administration, statutory filings, and compliance activities. Collaborate with vendors and internal stakeholders as necessary on compensation and benefits matters.
• Manage HR queries and ticketing queues on Zoho Helpdesk with a service-oriented mindset and commitment to SLAs.
• Data, Systems & Process Optimization
• Generate and analyze HR metrics, dashboards, and reports to support business decision-making.
• Identify opportunities to automate or streamline HR processes; provide feedback on tools and systems used by the team.
• Contribute to and maintain high-quality SOPs and knowledge bases to improve scalability and consistency of operations.
• Contribute to cross-functional projects involving employee experience, HRIS enhancements, compliance, and analytics.
• Project Management
• Manage small teams or workstreams to deliver operational outcomes; coach junior staff and model accountability.
• Scope moderately complex projects, apply structured problem-solving frameworks, and track delivery milestones.
• Promote the effective use of AI, data, and digital tools to drive efficiency and innovation in People Operations.
• Communication & Collaboration
• Communicate clearly and professionally with internal stakeholders, vendors, and senior leaders.
• Adapt communication style based on audience — from technical documentation to executive-ready summaries.
• Participate effectively in meetings, offering input, flagging risks, and seeking timely supervisor guidance where needed.
Collaborate cross-functionally with Legal, Finance, IT, and other teams on key initiatives.

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Must-Have Qualifications/Experience
WHAT QUALIFICATIONS YOU’LL NEED

• Quantitative Acumen & Data Analytics: Very strong quantitative acumen and extensive experience with data analytics to inform decision-making and identify trends.
• Exceptional accuracy and attention to detail.
• A proactive problem solver who can anticipate and address challenges before they escalate.
• Excellent time management, organization, and multitasking skills, with an ability to manage competing priorities in a fast paced environment.
• Exceptional capacity for making sound judgments in high-pressure environments.
Clear, unambiguous communicator who is effectively responsive across multiple communication channels.

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Preferred Background

• Bachelor’s degree in Human Resources, Business, or a related field
• 4–6 years of HR experience or Administration (where individual is a fast learner)
• Experience in a fast-paced or high-growth environment
• Prior experience with HRIS systems and data reporting tools
• Exposure to project management methodologies and tools (e.g., Asana, Jira, Smartsheet)
• Strong written and verbal communication skills
• Proven ability to work cross-functionally and influence without authority
• Demonstrated interest or experience in leveraging AI or automation in HR operations
• HR Certification - SHRM, CIPM or CIPD.
Masters in HR or Business Administration

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What We Provide
Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career. Our compensation and benefits are highly competitive.
PRIVACY STATEMENT
Any information you submit to Hugo as part of your application will be processed in accordance with Hugo’s Privacy Policy.
EQUAL OPPORTUNITY STATEMENT
Diversity, equity and inclusion are part of our DNA. Promoting and, where possible, improving diversity, equity and inclusion are a value-based and commercial necessity. We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, sex, gender identify, sexual orientation, neurodiversity, disability, or any other legally protected status
Hugo is transforming the future of a continent by re-envisioning the future of its work. We exist to provide BPO excellence to our customers by investing heavily in the very best of African talent.
African communities currently reap less than 2% of a BPO market worth a staggering $430 billion annually. We are changing this.
Specializing in digital and AI operations, omnichannel customer support, and trust and safety solutions for some of the world’s largest tech and media companies, we are providing the continent’s university-educated youth with the skills necessary to build a meaningful career in the global digital economy. All whilst delivering industry-beating excellence for our clients.
As a culture, we’re Silicon Valley meets ECOWAS — English et en Français. We’re smart, dynamic, and ambitious. And we’re on a mission to win for our clients and for our people
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