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Outbound Call Manager (Payment Industry)
PalmPay
Sales
Lagos Full Time
IT & Telecoms Confidential
- Minimum Qualification :
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Full-time | Onsite
Responsibilities:
- Drive Team Performance: Achieve overall team targets by owning lead distribution rates and sales conversion rates. Continuously optimize lead qualification efficiency and resource utilization
- Develop & Coach: Create and implement effective call scripts/sales playbooks. Train and mentor team members to enhance communication skills, productivity, and execution quality Execute Strategy & Reporting: Implement team management policies and incentive programs.
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Requirements:
- Education: Bachelor's degree or higher
- Experience: 2+ years managing tele-sales teams (10+ members), preferably in financial services
- Leadership Profile: Innovative mindset with proactive problem-solving skills
- Results-driven work ethic with strong accountability Excellent cross-functional communication abilities
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