Outbound Call Manager (Payment Industry)

PalmPay

Sales

Full-time | Onsite
Responsibilities:

• Drive Team Performance: Achieve overall team targets by owning lead distribution rates and sales conversion rates. Continuously optimize lead qualification efficiency and resource utilization
• Develop & Coach: Create and implement effective call scripts/sales playbooks. Train and mentor team members to enhance communication skills, productivity, and execution quality
Execute Strategy & Reporting: Implement team management policies and incentive programs.

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Requirements:

• Education: Bachelor's degree or higher
• Experience: 2+ years managing tele-sales teams (10+ members), preferably in financial services
• Leadership Profile: Innovative mindset with proactive problem-solving skills
• Results-driven work ethic with strong accountability
Excellent cross-functional communication abilities

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