Outbound ATM Customer Relationship Officer

PalmPay

Accounting, Auditing & Finance

Full-time | Onsite
Job Summary
We are building a dedicated outbound call team responsible for:

• Verifying the effectiveness of Business Developer (BD) deployment
• Reactivating inactive debit card agents across their lifecycle
Supporting the growth and retention of a high-performing agent network

• 
  

Key Responsibilities

• BD Deployment Quality Verification
• Call debit card agents to confirm whether BDs completed training, onboarding, and system setup as required
• Identify and document deployment gaps
• Agent Reactivation & Lifecycle Monitoring
• Engage different agent categories (e.g., new but inactive, low sales, past high performers) to understand inactivity reasons
• Promote card restocking and reactivate agent activity
• Barrier Resolution Support
• Use outbound calls to identify system, supply chain, or support issues affecting agent performance
• Escalate unresolved issues to relevant internal teams
• CRM Logging & Performance Reporting
• Record all call feedback in CRM tools
Submit weekly summary reports capturing agent sentiment, challenges, and reactivation status

• 
  

Requirements
Education:

Skills & Attributes:

• Excellent phone communication and persuasion skills
• Strong follow-up and documentation habits
• Basic understanding of agent networks and fintech operations
• Proficiency in Excel, CRM, or call center tracking tools
Organized, detail-oriented, and target-driven

• 
  

Powered by JazzHR
qy7rCvkqFu
<