Operations Manager - Hospitality( Hotel and Resort)

Sigma Consulting Group

Management & Business Development

Job Title: Operations Supervisor - Hospitality( Hotel and Resort)

Location: Lekki, Lagos

Industry: Hospitality / Beach Resort

Employment Type: Full-Time

Experience: 4 - 6 Years

Monthly Salary: ₦400,000

About the Role

We are currently seeking a skilled and experienced Operations Supervisor to lead and manage daily operations at our hospitality facility in Lekki.

As the Operations Supervisor, you will play a key role in optimizing service delivery, managing frontline staff, and ensuring high standards of quality, efficiency, and guest satisfaction.

Key Responsibilities

Lead and supervise operational teams to meet daily performance and service targets

Coordinate all on-site activities to ensure smooth and consistent service delivery

Train, mentor, and evaluate team members to enhance productivity and accountability

Identify workflow inefficiencies and implement actionable improvements

Enforce safety protocols, company policies, and quality control standards

Track key performance indicators (KPIs) and generate operational reports for management

Resolve issues promptly to reduce service downtime or guest dissatisfaction

Act as the communication bridge between frontline staff and senior management

Requirements

Experience: Minimum of 4–6 years in a supervisory or operations role within hospitality (hotels, resorts, facilities)

Education: Bachelor's Degree in Business Administration, Operations Management, Hospitality Management, or a related field

Proven leadership and team management skills

Strong organizational, communication, and critical thinking skills

Proficient in Microsoft Office Suite and operations management software

Ability to work independently, handle multiple tasks, and adapt in a fast-paced environment

Qualified and Interested candidates should send CV to deborah@mysigma.co.uk

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