Operations Manager

Bridges Entertainment

Management & Business Development

Job Title: Operations Manager

Company: Spade

Location: Lagos, Nigeria

Employment Type: Full-Time

About Us

Spade is a bold new player in the sports betting industry, built for the next generation of fans, punters, and risk-takers. We’re redefining the betting experience through innovation, transparency, and a customer-first approach. We're seeking an Operations Manager who thrives in fast-paced environments to help us run a smooth, secure, and exciting platform from the inside out.

Job Overview

As the Operations Manager at Spade, you will oversee the day-to-day operational efficiency of our betting platform and customer processes. You will ensure seamless user experience across deposits, withdrawals, bet settlements, customer support coordination, and risk monitoring. This is a foundational role with strong ownership and impact on how we scale and succeed.

Key Responsibilities

Platform Operations

• Oversee the full lifecycle of bets—from placement to settlement.
• Monitor real-time system performance, bet flow, and transaction logs.
Coordinate with product and tech teams to flag bugs or inefficiencies.

Customer Experience

• Ensure customer issues are resolved promptly in collaboration with support agents.
• Create SOPs for resolving high-priority or technical complaints.
Supervise and optimize KYC/AML compliance workflows.

Payments & Risk

• Oversee payment processing—ensuring fast deposits, secure withdrawals, and fraud monitoring.
• Liaise with payment gateway providers to resolve escalated transaction issues.
Support the Risk & Trading team in monitoring high-risk activity or bonus abuse.

Vendor & Partner Management

• Manage relationships with third-party vendors (e.g., odds providers, KYC tools, CRM platforms).
Track service-level agreements and performance metrics.

Reporting & Optimization

• Generate weekly and monthly reports on key operations KPIs.
• Identify bottlenecks and propose operational improvements to leadership.
Collaborate with marketing, finance, and product teams for alignment.

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Requirements

• 3–5 years experience in operations within sports betting, fintech, or gaming.
• Deep understanding of customer onboarding, payments, and transaction workflows.
• Strong analytical and organizational skills.
• Familiarity with tools like CRM systems, KYC platforms, or ticketing systems.
Excellent communication and cross-functional leadership.

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Bonus Points

• Experience launching or scaling a betting or gaming platform.
• Familiarity with betting regulations (e.g., Nigeria NLRC, UKGC, etc.).
A personal interest in sports or betting culture.

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Why Join Spade?

• Help shape the future of betting in Africa and beyond.
• Work in a fast-moving, collaborative environment with real ownership.
Competitive salary + performance bonuses.

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