Reports To: Senior Manager - Product and Ecosystem Development
Division: Digital Services
Mission:
Execute Digital Services’ product strategy by identifying, developing, and managing compelling and competitive digital products and services to acquire customers and grow revenues in alignment with the overall business strategy and market requirements.
Description:
- Provide input and support into defining business requirements for the development of digital products (VAS, RMS, mobile ads, and data monetization).
- Manage the digital product and service lifecycle (from inception to launch to the end-of-life of the products that no longer meet consumer needs), which includes enhancements of existing products and services.
- Supports the Senior Manger to analyze market data and customer insights to identify profitable opportunities, make decisions, develop the roadmap, and collaborate with strategic partners to deliver world-class lifestyle solutions that capture market share, drive optimal customer engagement, and increase revenue.
- Oversee the creation and execution of project plans for content creation, delivery, and promotion.
- Manages issues and risks in projects and proactively communicates with the project team and management.
- Oversee the design, development, and implementation of business and operational tools and processes related to content delivery.
- Own and manage the roadmap for the subscription digital manager and other supporting platforms.
- Manage a portfolio of multiple projects across divisions and agile squads as the product owner.
- Own and manage a user journey framework in line with Nest practice, regulatory, and TCF guidelines.
- Apply best practice design thinking and UX design principles while developing a seamless experience at various customer touch points and channels (SMS, USSD, OTA, IVR/OBD, RCS/RBM, App, web, etc.).
- Assist with the definition, building, and effective management of the customer decision-making logic and rules.
- Manage the post-activity reports and in-depth performance evaluation to determine how existing decision-making rules can be enhanced to drive increased business benefits.
- Recommend necessary changes in new and existing applications and work for their efficient functioning, revenue generation, and cost savings.
- Prepare relevant weekly and monthly reports that measure the performance and impact of deliveries to related departments and/or teams.
- Facilitate the change management and communication plans for delivered initiatives to drive optimal benefit realization.
- Provide necessary support to the mobile ad and campaign management team, to drive acquisition, adoption, and retention while also tracking the impact, progress, and related issues to be addressed.
- Own and maintain all platform, portal, product, and service business rules.
- Support all digital services business units with regard to product development and support.
- Ensure products meet and exceed the highest processing standards, including cost, revenue, security, technical precision, and scalability.
- Monitor and analyze new lifestyle-related technology trends and innovations, make recommendations to management on their potential applications to the business, and use data analytics to inform product development decisions.
- Drive best practices, continuous improvement, and innovation of products, services, processes, and procedures within the Lifestyle portfolio and across MTN Digital to ensure competitiveness.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules. Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.
Education:
- First degree in Engineering or Computer Sciences Possession of Agile Scrum/Project Management PMP certification or related. An MBA or PSPO is also advantageous
Experience:
6–13 years of experience comprising:
- Management track record of at least 2 years or more in the telecoms or technology sector as a product owner
- Proven Agile software development experience, preferably with VAS/RMS/OTT Apps, eCommerce web portals, payment/fintech solutions, or chatbots.
- In-depth user journey mapping and UX design principles
- In-depth knowledge of Agile processes and principles
- Analytical, problem-solving, and critical thinking skills.
- Design thinking experience.
- Basic understanding and interpretation of data
- Process Improvement, Automation, and Engineering
- Value creation and maximization