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Loan Call and Operation Officer
Midstream Global Investment Ltd.
Customer Service & Support
Lagos Full Time
Banking, Finance & Insurance NGN 75,000 - 150,000
Easy Apply
Skills Required
communicationJob Summary
The Loan Call and Operations Officer is responsible for supporting the end-to-end loan servicing process, with a key focus on borrower communication, payment follow-ups, and operational support. This role ensures timely loan repayments through proactive calling and client engagement while maintaining accurate loan records and compliance with intern
- Minimum Qualification : High School (S.S.C.E)
- Experience Level : No Experience
- Experience Length : No Experience/Less than 1 year
Job Description/Requirements
Responsibilities:
- Monitor loan accounts to ensure timely repayments.
- Identify and flag delinquent accounts for appropriate action.
- Track loan performance metrics and highlight irregularities or risks.
- Update customer records with payment status and communication logs.
- Contact borrowers to follow up on overdue loan payments or upcoming due dates.
- Respond to customer inquiries regarding loan status, payment schedules, and policies.
- Assist clients with loan documentation or clarification requests. Provide reminders for payment schedules and offer assistance with repayment options.
Requirements:
- 0-1 year experience
- SSCE Certificate