Job Summary
Lead, Outsourcing requires a great deal of leadership and management skills. The jobholder is responsible for overseeing the work of outsourced employees, recruitment, workforce planning, talent management and employee engagement, to strengthen the employee experience and enhance retention
The Lead, outsource is also be responsible for managing relationships with clients or other third-party service providers; This include negotiating contracts, reviewing invoices, and ensuring that all parties involved are happy with the services being provided
Responsibilities
§ Forecast staffing needs and requirements across locations and maintain a strong pipeline for activation
§ Design and implement effective recruitment and sourcing strategies
§ Lead recruitment of best fit staff and facilitate sound, seamless on boarding and deployment of the outsourced staff
§ Articulate and drive a vibrant and compelling Employee Value Proposition to attract and retain across board
§ Deploy appropriate strategies to address short-manning and minimize income loss and risks to the business and clients
§ Leverage analytics and metrics to generate insights for planning and decision making.
§ Design and implement strategies, plans, policies to drive engagement and retention including performance management, rewards, learning and development, career management, employee communications etc.
§ Build a superior workforce and ensure alignment with value and culture
§ Coordinate the delivery of efficient and responsive employee services and ensure positive employee experience and retention
§ Oversee and ensure the wellbeing of our employees and related staff
§ Recommend and drive implementation of effective welfare and reward initiatives to improve engagement and retention
§ Develop engagement and career planning tools such as grade levels, career paths, league tables, etc, to engage, motivate, reward and retain employees
§ Manage HR operations and facilitate efficient, excellent service delivery
§ Develop supporting policies and processes; review and update as required
§ Drive process improvements and ensure sound practices across operations
§ Champion the adoption of best-fit systems and technologies for operational efficiency and enhanced service delivery
§ Monitor and ensure compliance with ISO requirements and standards
§ Manage the employee database and ensure readily available, accessible and up-to-date employee’s data and information including guarantors
§ Drive compliance with vetting protocols for the safety of clients and integrity of our operations
§ Manage a responsive helpdesk to promptly resolve complains and escalations; and maintain a communication platform for mass messaging.
§ Provide HR subject matter expertise to support the business and operations
§ Provide related content and information to support business development and marketing efforts
§ Assist the operations and business development teams in the engagement of clients and prospects for best business outcomes
§ Support budgeting and business planning; and manage allocated budgets and resources optimally.
§ Monitor and track key metrics across recruitment, deployment, exit, retention, short-manning etc.
§ Maintain reporting dashboards and provide period and ad-hoc reports
§ Generate strategic insights to support business decision making and proffer recommendations for improvement
§ Provide leadership, direction and managerial support to the HR operations team
§ Manage performance, facilitate development, coach and mentor subordinates
§ Drive the Performance management process for HR Operations team, ensure subordinates have SMART KRA/KPIs and are actively engaged in achieving their deliverables.
Qualification & Experience
§ Minimum of a Bachelor’s degree or equivalent in a related field
§ Related Master’s degree would be added advantage
§ Relevant HR professional certification e.g., CIPM, CIPD, SHRM, HRCI.
§ Minimum of 5-8 years’ HR experience including in-depth HR operations and service delivery experience; recruitment and management of large pools of
employees; and the use of HRIS and related technologies.
Job Type: Full-time
Pay: ₦500,000.00 - ₦650,000.00 per month