Job Title: Network Installer Supervisor
Location: Enugu, Anambra, Imo, Abia, Ebonyi, Benue
Job Type: Full-time
Salary: 299,000
Duties / Responsibilities
· Coordinate with dispatch for daily appointments for the installers
· Coordinate the transportation of material and stage for installers to the customer's' premises.
· Ensure 100% successfully completed job tickets as scheduled by the installers · Track job ticket status to close leads
· Manage installer clusters to ensure the minimum objective of 2 installations per day is feasible.
· Approve additional installation material beyond standard kit or collection of additional installation payment from customer
· Ensure all installers have KYC Kits to complete customer on-boarding + Toolbox for physical installation work
· Ensure accessories and device collection is done from assigned stock pick up point as needed by the installers
· Reconcile inventory and accessories picked vs deployed by installers
· Daily tracking of team members attendance in gate meeting and prospects logged requirement
· Daily tracking of lead closure and installation fulfilment
· Design PJP (Route plan) within territory + conduct one gate meeting/ day with assigned Installers to ensure ways of work governance metrics are in place
· Reconcile paid tickets not fulfilled within 24 hours and call customer/ installation head for closure
· Provide Reports of Works done with the corresponding time sheet for daily submission.
· Sign off return/ refund on failed customer acceptance of installation
· Tracking job ticket status
· Supervise completion of tasks within the allotted time frame for the installers
· Responsible for onboarding and training the installers
· Conduct performance Management of the installers
REQUIREMENTS
§ Networks, Technical or electrical or equivalent qualification
§ Professional Qualification in Project Management Techniques
§ IT Literacy and business education, an added advantage
§ Able to operate in a performance driven organization
§ Strong troubleshooting abilities
§ splicing and racking abilities
· Managing multiple requests and complexities
· Managing teams
· Onboarding of new clients utilizing
· Working in non-traditional spaces such as roofs or basements.
· Hands-on experience installing and adjusting the equipment involved is preferred
· Exposure to working in strenuous fields or environments
Method of Application:
CV should be sent to recruitment@fortknoxoutsourcing.com using position and location as subject of the mail
Job Type: Full-time
Pay: ₦299,000.00 per month