Field Network Support Engineer

Sigma Consulting Group

Software & Data

Location: Lagos, Nigeria
Employment Type: Full-Time
Salary: 250,000 Net Monthly
Experience Required: 2 - 4 Years
Job Overview
We are looking for a highly skilled and dependable Field Network Support Engineer to join our technical operations team. This position involves the installation, inspection, troubleshooting, and maintenance of network and internet services at customer locations. The ideal candidate should have prior experience in ISP or telecom environments and be capable of working independently in field-based roles.
Key Responsibilities
Network Installation & Configuration

• Install and configure internet and network devices (routers, switches, modems, cabling, etc.) at client sites.
• Follow standard operating procedures and technical documentation.
• Perform service verification tests including signal strength and connectivity.
Educate clients on basic equipment use and maintenance.

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Troubleshooting & Technical Support

• Diagnose and resolve customer complaints related to network and connectivity issues.
• Respond promptly to service tickets and maintenance requests.
• Escalate complex issues to internal support teams or the Network Operations Center (NOC).
Maintain proper records of site visits, installations, and service reports.

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Customer Service & Relationship Management

• Provide professional on-site support and clear communication with customers.
• Address client concerns and guide them on service improvements or upgrades.
Work with internal teams (e.g., Sales or Account Managers) to share customer feedback.

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Quality Assurance & Compliance

• Ensure installations are done according to safety and quality standards.
• Conduct follow-up inspections and service performance checks.
Stay informed about the latest industry tools, technologies, and standards.

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Requirements & Qualifications

• Minimum of SSCE/WAEC. OND/HND/B.Sc in Electrical/Electronic Engineering, Telecommunications, or Computer Science is preferred.
• 2 - 4 years of experience in field service, network installation, or support roles within an ISP or telecom company.
• Good knowledge of TCP/IP, LAN/WAN, routing, switching, and basic cabling.
• Experience with configuring and troubleshooting routers, switches, and modems.
• Ability to work with Windows, Linux, and macOS operating systems.
• Excellent problem-solving, technical, and communication skills.
• Must be physically fit, with the ability to install and mount devices.
Valid drivers license and willingness to travel within Lagos and its environs.

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Benefits

• Competitive monthly salary of 250,000 (net).
• Health insurance.
• Pension contributions.
• Transportation allowance for field assignments.
• Monthly performance-based bonuses.
• Opportunities for technical training and career advancement.
Collaborative and growth-oriented work environment.

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How To Apply
Interested candidates should send their CV and a short cover letter via:
https://www.mysigma.io/jobs/field-inspection-engineer
Email Subject: Field Network Support Engineer Lagos
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