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Information Technology Support Officer
Ultimcred Limited
Software & Data
Ibadan & Oyo State Full Time
Banking, Finance & Insurance Confidential
- Minimum Qualification :
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
IT SUPPORT OFFICER
Industry: Fintech
Job Type: Full time (Onsite)
Location: Aleshinloye, Ibadan
Salary: NGN180,000 (Gross)
Work days: Monday to Friday and 2 Saturdays in a month (9am - 5:30pm)
Benefits: HMO, transport & food allowance
Job Description:
- Respond to and resolve technical support requests from staff. This includes network, Software, and hardware problems.
- Perform diagnostics and troubleshoot network connectivity, configuration, and performance issues.
- Repair and maintain laptops and other computer hardware as needed.
- Monitor and maintain IT systems to ensure optimal performance and reliability.
- Perform routine system updates and patches as required
- Provide exceptional customer service by addressing and resolving technical issues efficiently and professionally.
- Work closely with other IT team members to address complex issues and implement improvements.
- Coordinate with external vendors for specialized technical support when necessary
- Train staff on basic IT procedures and troubleshooting techniques. Prepare daily reports on all task done.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience of 1-2 years in a technical support role, preferably in a call center environment
- Strong knowledge of Networking and network troubleshooting skills, including connectivity, router configuration (preferably Mikrotik router), and performance problems.
- Ability to repair and maintain laptops and other computer hardware.
- Familiarity with Windows operating systems and software applications.
- Experience with support ticketing systems and remote desktop tools.
- Excellent verbal and written communication skills.
- Ability to explain technical issues in a clear and understandable manner.
- Strong analytical and problem-solving skills with a proactive approach to resolving issues.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Strong commitment to providing high-quality support. High ethical standards, Trustworthy and result-focused
Apply here: https://forms.gle/uotu3Bsfbfwudqhu9
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