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Hotel Operations Manager
Lekki Grandview Hotel
Management & Business Development
Lagos Full Time
Hospitality & Hotel Confidential
Easy Apply
Skills Required
Hotel Operations Management Front Office Management Housekeeping Management Food & Beverage Operations Facilities & Maintenance Coordination SOP Development & Enforcement Team Leadership & Coaching Staff Scheduling & Roster Management Guest Experience & Complaint Resolution Cost Control & Inventory Vendor & Procurement Management HMSJob Summary
Lead day-to-day hotel operations at Lekki Grandview Hotel. Supervise Front Office, Housekeeping, F&B, and Maintenance; run daily inspections; action supervisors’ reports; resolve guest issues quickly; keep facilities in top condition. You’ll own the smooth running of the hotel including people, process, and property. You’ll coordinate department heads, enforce SOPs, keep the building guest-ready at all times, and deliver measurable improvements in service quality and profitability.
- Minimum Qualification : HND
- Experience Level : Senior level
- Experience Length : 8 years
Job Description/Requirements
Responsibilities:
- Oversee Front Office, Housekeeping, F&B and Maintenance, and Security; hold daily stand-ups and weekly operations review.
- Run daily property walks; log defects; open/close maintenance issues, and follow through promptly.
- Action supervisors’ reports escalate risks early.
- Enforce SOPs for check-in/out, rooms turn-around, lost & found, and HSE.
- Manage duty roster, attendance, and training; coach supervisors for consistency.
- Own guest recovery, handle escalations, and callbacks
- Cost control: linen, chemicals, utilities; track cost/occupied room.
- Front Office support and ensure guest satisfaction.
- Vendor & inventory management: negotiate rates, verify deliveries.
- Own guest recovery: handle escalations, comp decisions, and callbacks; lift Google/OTA review scores. Compliance: HSE, fire, food safety, security logs, and corporate audit readiness.
Requirements:
- Two recent referees; background check required.
- 8+ years in hotel operations with at least 4 years supervising multiple departments.
- Proven wins improving and guest review averages.
- Strong HMS exposure (Biodux PMS or similar), Excel/Google Sheets.
- Solid people leadership: coaching, scheduling, disciplinaries, hiring.
- Hands-on, detail-driven; comfortable working early/late/weekends on a duty rota.
- Excellent communication; confident handling VIPs and difficult guests.
- Advantage: HSE/food safety knowledge; facilities coordination experience.
- Must live within reasonable commute to Lekki/Ajah or be willing to relocate.