Job Summary
We are seeking for an experienced and agile manager to oversee daily activities of our hotel, with a sharp marketing sense and proven success in managing multiple departments for maximum productivity. The ideal candidate will be highly skilled in marketing, human resources, finance, Inventory and IT management, and be able to develop and manage a hotel.
- Minimum Qualification: Degree (Hospitality Industry Preferred)
- Experience Level: Mid level
- Experience Length: 3 years (Minimum)
Job Description/Requirements
Responsibilities:
- Looks after the daily operations of a hotel.
- Creates strategy and follow through the marketing of the hotel.
- Hiring and training new staff, and creating and maintaining work schedules.
- Maintain constant communication with director, staff, and guests to ensure proper operations of the hotel.
- Develop, implement, and maintain quality assurance protocols.
- Increase the efficiency of existing processes and procedures to enhance the hotel's internal capacity.
- Ensure that operational activities remain on time and within management
- Ensure SOP implementation in all departments and check the same during routine operational checks.
- Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef
- Monitor the coordination between all departments for smooth & efficient operations.
- Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.
- Inspecting all departments for SOP implementation.
- Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
- Monitor the coordination between all departments for smooth & efficient operations.
- Assessing and reviewing customer satisfaction and service recovery process.
- Meet all dept. heads to review & train the staff to upkeep the human capital.
- Identifying staff learning needs and assisting with staff development
- Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
- Monitor and maintain operation & overhead costs to maintain maximum revenue for the hotel.
- Be available on call 24 hours a day to resolve any urgent problems on emergencies.
- Responsible for the overall management of the operation of the hotel.
- Any other duties assigned
Requirements:
- Minimum academic qualification of a Bachelor's degree (Hospitality Management preferred)
- Minimum of 3 years of work experience in a Hotel as a Deputy Manager, Asst. Operations Manager or Hotel Manager.
- Excellent revenue management skills with experience in budgets, P&Ls and forecasting.
- Working with colleagues to share skills, knowledge, resources and networks.
- Highly focused and possess excellent communication skills, motivated and professional in appearance and presentation.
- Computer Knowledge, MS Office.
Job Type: Full-time
Pay: ₦150,000.00 per month
Ability to commute/relocate:
- Enugu: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel Manager: 3 years (Required)
Location:
- Enugu (Required)