Healthcare Agent

remoting.work

Job Overview

We are seeking a professional and detail-oriented Healthcare Agent to provide remote support in facilitating patient services, resolving healthcare inquiries, and ensuring a seamless experience across healthcare processes. This role is ideal for individuals with a background in medical support services who are knowledgeable in health insurance, EHR systems, and healthcare communication protocols. The Healthcare Agent will act as a liaison between patients, providers, and insurance representatives, maintaining high standards of compliance, accuracy, and empathy in every interaction.

Ideal Candidate: You are an organized and compassionate communicator with a strong knowledge of the healthcare system. You are adept at using digital tools, familiar with medical terminology, and capable of handling sensitive patient information with discretion. You thrive in a structured, remote work environment and are dedicated to delivering high-quality service in healthcare operations.

Key Responsibilities

• Handle inbound and outbound calls or digital correspondence related to patient support, appointment scheduling, and benefit verification

• Assist patients in understanding their healthcare coverage, treatment plans, and billing inquiries

• Maintain accurate records using electronic health record (EHR) systems

• Verify insurance eligibility and assist with prior authorization processes

• Collaborate with clinical and administrative teams to ensure efficient care coordination

• Ensure compliance with HIPAA and other healthcare data protection regulations

• Provide exceptional service by resolving issues promptly and maintaining patient satisfaction
  

Skill Sets Required / Preferred

• Education: Associate degree or certification in healthcare administration, medical assisting, or related field; a bachelor's degree is a plus

• Experience: 1–3 years in a healthcare support, patient service, or call center role

• Technical Proficiency: Experience with EHR platforms (e.g., Epic, Cerner) and healthcare CRM tools • Communication: Strong verbal and written communication skills with the ability to explain complex information in a clear, empathetic manner

• Compliance Knowledge: Familiarity with HIPAA regulations and patient confidentiality standards

• Soft Skills: High attention to detail, problem-solving skills, and ability to work independently in a virtual environment.
  

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