<strong>Job Title: Head of Business Operations<br /> Location: Island, Lagos<br /> Employment Type: Full-time (Onsite)<br /> <br /> Job Summary</strong><br /> The Head of Business Operations will oversee the strategic and day-to-day management of the company’s operations, driving business growth, operational efficiency, and customer satisfaction. The role requires a seasoned professional with over 10 years of experience in business leadership, marketing, growth strategies, customer relations, and digital/online marketing. The ideal candidate will combine operational excellence with modern, innovative business practices to scale the company sustainably.<br /> <br /> <strong>Key Responsibilities<br /> Strategic Leadership &amp; Business Growth</strong> <ul> <li>Develop and implement operational strategies aligned with the company’s goals.</li> <li>Identify new market opportunities and lead business expansion initiatives.</li> <li>Collaborate with senior leadership to set revenue, profitability, and growth targets.</li> </ul> <strong>Marketing &amp; Growth</strong> <ul> <li>Oversee marketing strategies including digital campaigns, branding, and product positioning.</li> <li>Leverage online marketing tools (SEO, SEM, social media, email marketing) to drive brand visibility and lead generation.</li> <li>Monitor market trends and competitor activities to inform growth strategies.</li> </ul> <strong>Operations Management</strong> <ul> <li>Streamline operational processes for efficiency and cost-effectiveness.</li> <li>Oversee resource allocation, budgeting, and operational forecasting.</li> <li>Ensure compliance with regulatory and internal policies.</li> </ul> <strong>Customer Relations &amp; Retention</strong> <ul> <li>Design and implement customer success strategies to improve client satisfaction.</li> <li>Establish and maintain long-term relationships with key clients and partners.</li> <li>Use data analytics and feedback to enhance customer experience.</li> </ul> <strong>Team Leadership &amp; Development</strong> <ul> <li>Lead, coach, and mentor the operations, marketing, and customer success teams.</li> <li>Build a high-performance culture with clear accountability and growth opportunities.</li> <li>Facilitate cross-functional collaboration between departments.</li> </ul> <strong>Qualifications &amp; Experience</strong> <ul> <li>Bachelor’s degree in Business Administration, Marketing, or related field (MBA preferred).</li> <li>Minimum of 10 years of progressive experience in business operations, marketing, or growth management.</li> <li>Proven track record in scaling businesses and leading operational transformation.</li> <li>Strong background in digital and online marketing strategies.</li> <li>Excellent leadership, communication, and decision-making skills.</li> <li>Data-driven mindset with expertise in business analytics tools.</li> </ul>