Business Development Operations Manager

Foodhutz
Lagos, Lagos State
Full time
3 days ago
Today
F

Business Development Operations Manager

Foodhutz

Sales

Lagos Full Time
Hospitality & Hotel Confidential
  • Minimum Qualification :
  • Experience Level : Senior level
  • Experience Length : 5 years

Job Description/Requirements


About FoodHutz


FoodHutz is the first-of-its-kind food tech platform operating in both the UK and Nigeria , offering both food delivery and table reservations through a seamless digital ecosystem. We’re building a community-powered network that connects customers with diverse local restaurants—whether they want to dine in, take out, or order at home.

Role Overview

We are hiring a high-impact Business Development & Operations Manager to fuel FoodHutz's growth and operational excellence across multiple cities. This role goes beyond spreadsheets—it's about building scalable systems , acquiring the right partners , and orchestrating day-to-day logistics to ensure service quality and long-term success.

You will design and execute strategies that drive user acquisition, merchant satisfaction, rider efficiency, and market dominance.

Key Responsibilities
? Business Growth & Revenue Strategy

  • Define and execute ambitious growth strategies targeting new markets , merchant verticals , and food segments .
  • Drive city-by-city launch models and rollout playbooks for expansion.
  • Develop data-driven sales funnels , pipeline forecasts, and win/loss analyses.
  • Deliver growth KPIs: order volume, GMV, bookings, merchant retention, and CAC.

?️ Operations Management

  • Manage and scale daily business operations across delivery, reservations, customer service, and logistics.
  • Build dashboards and SOPs for merchant onboarding , order routing, SLA tracking, and issue resolution.
  • Collaborate with product and engineering to improve the automation of operations .

?️ Vendor (Merchant) Onboarding Strategy

  • Create and manage a structured merchant onboarding framework —from pipeline to platform activation.
  • Develop merchant materials: training kits, menu guides, image upload templates, SLA agreements.
  • Launch in-platform support systems for real-time assistance and operational training.
  • Ensure merchant success metrics: order frequency, service uptime, and review scores.

? Rider Fleet & Logistics Operations

  • Lead rider recruitment, background checks, training, and onboarding workflows.
  • Build a dispatch strategy with clear routing algorithms , incentives , and compliance monitoring .
  • Set up performance reviews for rider efficiency, drop rates, delivery timing, and customer satisfaction.
  • Coordinate with third-party logistics (3PL) partners where necessary.

? Sales Strategy & Execution

  • Build an in-depth B2B and B2C sales strategy : prospecting, lead qualification, CRM flow, objection handling.
  • Design commission structures, referral incentives, and upselling tactics for vendor and rider signups.
  • Set clear KPIs for your team including merchant growth, conversion timelines, and customer acquisition cost.

? Leadership & Team Management

  • Hire, train, and mentor sales reps, account managers, rider ops agents, and support personnel.
  • Create a performance culture with regular 1:1s, feedback loops, and aligned KPIs.
  • Collaborate cross-functionally with product, engineering, and marketing to execute projects.

? Tracking, Analytics & Insights

  • Own end-to-end dashboards tracking business health, revenue performance, customer lifetime value, and operational bottlenecks.
  • Present regular insights and recommendations to the CEO and board for data-led decisions.

? Food Events & Pop-Ups Management

  • Plan and manage branded food events , merchant showcases , and community activations to boost awareness.
  • Build partnerships with local venues, influencers, and councils for high-impact visibility.
  • Turn events into lead generators for both vendors and users.

Requirements
Must-Haves:

  • Track record of launching or scaling a startup or new business unit from scratch.
  • 5+ years experience in business development , operations , or strategy , ideally in food delivery , logistics , or tech-driven marketplaces .
  • Hands-on knowledge of CRM tools , sales automation , and operational dashboards.
  • Experience building and scaling teams across multiple business functions.
  • Strong project management, execution speed, and attention to operational detail.
  • Nice to Haves:
  • Prior experience in restaurant tech , cloud kitchens , rider logistics , or hospitality SaaS .
  • Experience in community or event-driven marketing .
  • Familiarity with UK & Nigerian food delivery landscapes .
  • Working knowledge of API-driven or platform-enabled B2B ecosystems.

Why Join FoodHutz?

  • Be part of a pioneering startup in food logistics and digital hospitality.
  • Work directly with founders and influence strategic decisions.
  • Grow with us across borders—UK, and Nigeria.
  • Build something that connects people, supports local businesses, and celebrates food culture.


#WeAreFoodHutz

#StartupCareers #FoodDeliveryTech #MarketplaceOps #RestaurantGrowth #LogisticsLeadership #BusinessDevelopment #RiderManagement #VendorOnboarding #UKStartups #NigerianTech #FoodHutzRevolution #OperationalExcellence



<

Apply
Other Job Recommendations:

Business Development Manager

RareVirtue Consulting
Abuja, Federal Capital Territory
Identifies new business opportunities, builds strategic partnerships, and drives company growth. Manages sales pipelines, develops...
1 week ago

Business Development Officer

Jobberman (Third Party Recruitment)
Abuja, Federal Capital Territory
  • Prepare and present standard proposals for company's growth....
  • Prospect and market the company’s services to meet customer...
2 weeks ago

Business Development Manager- Legal Services

The Future Edge
Lagos, Lagos State
  • Develop and maintain a good understanding of the Firm’s...
  • Develop and execute strategic business development plans to...
1 week ago

Business Development Executive (BDE)

Eden Solutions and Resources
Abuja, Federal Capital Territory
  • - Represent the company at meetings and events
  • - Find and pursue new business through networking...
1 week ago

Real Estate Business Development Manager

The Future Edge
Lagos, Lagos State
₦250,000 - ₦350,000
  • Strategic Leadership: Develop and execute the overall...
  • Market Expansion: Identify and pursue new business...
1 day ago