Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.
We are recruiting to fill the position below:
Job Position: Head, IT Operations
Job Identification: 537
Job Location: Lagos
Job Type: Full-time
Job Description
- Provide overall leadership, control and decision-making and take responsibility for the IT Infrastructure (DC, CCT, NWSM, Tools, etc.) & Operations team, in line with business expectations covering all business and enterprise systems and solutions to ensure 24x7 timely service delivery, availability, and supportability to Airtel Nigeria customers and internal business functions to ensure the achievement of the set business goals.
Responsibilities
Manage and Control Infrastructure delivery:
- To put in place the required functions to ensure a quality service from Infrastructure
- Develop process that delivers the unit as ultimate point of escalation and resolution
- Develop operational plans with S1 partners that aligns with and delivers on the overall business objective
Measure and Report Performance:
- To drive performance by accurately and expediently reporting key Service Level Agreement measures which infrastructure is assessed against
- Ensure operation expenditure (OPEX) are in line with approved AOP
Manage Infrastructure Roadmap:
- To coordinate and control policies and functions
- Working with the IT S1, ensure smooth operations and continuous availability
Build a capable and motivated team at Airtel Nigeria to create a high-performance team environment:
- Recruit the right talent in consultation with function head, as per defined recruitment guidelines
- Develop and motivate team members through structured training and on the job coaching
- Establish performance expectations and regularly review individual performance
- Recommend appropriate rewards and recognition
Thought Leadership:
- Provide technical knowledge and leadership in the specific infrastructure management activities covered by the department, notably DC, CCT, NWSM, Tools
- Ensure 100% availability and optimization of resources within the governing SLAs
Financial Dimensions:
- Budget Management
- Knowledge of Customer Market Share
- Speed & quality of Service Delivery
- Customer Satisfaction skills
- Direct Cost Management
- Achieving CSI targets
- Revenue realization (recognition and collections)
Requirements
Educational Qualifications & Functional / Technical Skills:
- University Degree in Computer Science and other related disciplines
- Professional qualification in Project Management Techniques
- Professional Qualification in ITIL and SIX Sigma with focus on IT
Relevant Experience:
- 8-10 years with a minimum of 3 years in management role preferably within the Telecoms industry.
- Experience on Implementation and operation of SLA’s and OLA’s delivery services to multiple business units/customers
- Experience on managing diverse and complex platforms and environments
Other requirements:
- Excellent communication and process management skills
- Successful background with stakeholder management
- Energy, drive and fairness, engaging team player
- Successful background with stakeholder management
- Results driven.