We are looking for a Head, Business Management to join our Nigeria leadership team as we accelerate growth and drive operational excellence across our diverse business functions.
Role Summary
The Head of Business Management serves as a senior strategic partner to the General Manager and departmental leaders, driving operational excellence and business transformation across all key functions. This senior leadership role combines strategic oversight with hands-on operational excellence expertise, leading high-impact transformation initiatives while serving as an incubator for new business lines and verticals.
What You'll Do
Strategic Business Support
Serve as strategic partner to the General Manager on business-critical initiatives and transformation projects
Manage MNO & OEM relationships, review partnership performance, and address operational partnership issues
Monitor marketing performance and ensure alignment with acquisition and retention objectives; review marketing activities and ensure brand consistency across channels
Lead market-wide business intelligence and analytics initiatives, developing comprehensive dashboards and KPI frameworks
Drive data-driven decision making through advanced analytics, performance modelling, and predictive insights
Provide interim senior leadership during transitions, organizational changes, or strategic pivots
Cross-Functional Operational Excellence & Performance Optimization
Conduct where required deep-dive operational assessments across key functions, including Customer Care, Retail & Logistics, Customer Retention, and Sales to diagnose inefficiencies and performance gaps
Partner with department heads to design and implement comprehensive solutions for operational challenges and performance optimization
Lead analytics and pricing optimization strategies to drive revenue management and business intelligence capabilities
Lead regional implementation and monitoring of fraud prevention strategies in coordination with the global Center of Excellence
Optimize cross-functional processes and eliminate operational silos to enhance overall business performance
Project Leadership & Innovation Incubation
Manage critical strategic projects, including new product launches, market expansion initiatives, and Friends & Family programs
Lead incubation and development of new business lines and revenue verticals for Kenya operations
Own complex transformation projects and business innovation initiatives requiring senior-level stakeholder management
Drive innovation strategy, new revenue stream development, and change management at the senior leadership level.
What You'll Need
Bachelor's degree in business administration, Operations, Project Management, or related field
7-10 years of progressive experience in senior management, transformation, or general management roles
Strong background in business intelligence, analytics, and data-driven decision making
Proven track record leading large-scale business transformation and operational excellence initiatives
Experience in new business development, product incubation, or strategic project management
Track record of driving results in fast-paced, customer-centric environments
Excellent communication and leadership skills.
Key CompetenciesSenior-level strategic thinking with strong execution capabilities
Business transformation and operational excellence expertise at enterprise scale
Executive presence and ability to influence and lead at all organizational levels
Advanced commercial acumen with revenue optimization experience
Change leadership and complex program management at the senior leadership level
What We Offer
A mission-driven environment where your work creates real impact across Nigeria.
Unparalleled leadership development through rotational exposure to all key business functions.
Direct partnership with senior leadership on strategic, business-critical initiatives.
An opportunity to work with high-performing, international teams across Africa.
Competitive compensation and a values-driven culture rooted in innovation, inclusion, and empowerment.
Clear pathway to senior leadership within our expanding Ghana operations.
Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.
Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.