Front Office Operations Supervisor (with Branding & Marketing Experience)

Sigma Consulting Group

Location: Lekki (Accommodation Available)
Industry: Hospitality & Beach Resort
Employment Type: Full-Time (Round-the-Clock Operations; One Day Off Weekly)
Salary: 400,000 - 600,000 Monthly (Depending on Experience)
Experience Required: 7 - 10 Years (Minimum 4 Years in a Supervisory Role)
Job Summary
We are seeking an experienced and proactive Front Office Operations Supervisor to oversee the resorts reception, reservations, and guest service operations while driving branding, marketing, and business development initiatives. The successful candidate will combine strong hospitality management expertise with proven leadership in supervising front office teams and hands-on experience in online booking systems, social media engagement, and corporate networking. This role requires close collaboration with the Food & Beverage (F&B) department to create attractive holiday packages, maximize occupancy, and enhance the resorts brand visibility both locally and internationally.
Key Responsibilities
1. Front Office & Guest Services

• Supervise day-to-day front office operations, ensuring seamless check-in/check-out and premium guest service.
• Lead, train, and motivate front office staff, delegating duties and monitoring performance.
• Maintain a professional and welcoming reception area.
Collaborate with F&B teams to coordinate guest needs and package inclusions.

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2. Reservations & Online Booking Management

• Manage reservations across the resorts website, Booking.com, and other OTA platforms.
• Regularly update room availability, rates, and promotions to maximize occupancy.
Handle booking modifications, cancellations, and special requests promptly.

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3. Social Media & Digital Marketing

• Manage and grow the resorts social media platforms with engaging and brand-consistent content.
• Respond to online inquiries and reviews to maintain a strong digital reputation.
Implement innovative campaigns to attract and retain guests.

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4. Branding & Resort Marketing

• Develop and execute branding strategies to reinforce the resorts market positioning.
• Design and promote attractive holiday packages in collaboration with internal teams.
Support marketing and creative teams in producing high-quality promotional materials.

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5. Business Development & Corporate Networking

• Build and maintain relationships with corporate clients, travel agencies, and event planners.
• Identify and leverage new business opportunities for revenue growth.
Represent the resort at trade shows, hospitality exhibitions, and networking forums.

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6. Guest Relations & Issue Resolution

• Handle escalated guest complaints with professionalism and urgency.
• Introduce guest feedback initiatives to improve service delivery.
Ensure every guest departs with a positive impression and intent to return.

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7. Administration & Reporting

• Maintain accurate records of guests, bookings, and reservations.
• Oversee billing, collections, and cash handling processes.
Prepare occupancy, revenue, and performance reports for management review.

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Qualifications & Requirements

• Education: Bachelors degree in Hospitality Management, Business Administration, Marketing, or related field.
Experience: 7 10 years in the hospitality sector with at least 4 years in a front office supervisory role.

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Technical Skills:

• Proficiency in hotel management software (Opera, Protel, Cloudbeds, or similar).
• Expertise in OTA platforms (Booking.com, Expedia, etc.).
• Strong social media and digital marketing skills.
Proficient in MS Office Suite (Word, Excel, PowerPoint).

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Core Competencies:

• Proven leadership and team management capabilities.
• Strong interpersonal and corporate networking skills.
• Excellent organizational, multitasking, and problem-solving abilities.
Professional grooming, communication, and service-oriented mindset.

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Benefits

• Competitive salary: 400,000 600,000 monthly.
• Fully furnished staff accommodation.
• Health insurance coverage.
• Paid annual leave and public holidays.
• Career growth opportunities and professional training.
Staff discounts on resort services and facilities.

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Work Schedule

• Full-time, round-the-clock operations.
• One day off weekly.
Flexibility to work evenings, weekends, and public holidays.

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