Location: Idimu, Lagos
Employment Type: Full-Time
Experience Required: Minimum 1 year
Job Summary:
We're seeking a skilled and creative Front Desk Officer to join our team at JP Luxury Suite and Lounge. The ideal candidate will have in-depth knowledge of front desk operations, with a passion for delivering exceptional guest experiences.
Key Responsibilities:
1. Guest Reception & Check-in/Check-out
- Warmly welcome guests upon arrival
- Efficiently handle check-in and check-out processes
- Verify guest reservations and identification
2. Reservations & Bookings
- Manage room reservations (walk-ins, phone calls, and online bookings)
- Update reservation systems and room availability
- Coordinate with housekeeping and other departments regarding room status
3. Guest Services & Inquiries
- Provide information about hotel services, amenities, and local attractions
- Handle guest requests, complaints, or special needs promptly and politely
- Arrange wake-up calls and other guest requirements
4. Telephone & Communication Handling
- Answer incoming calls and transfer them to appropriate departments
- Respond to emails and messages promptly
- Maintain clear communication with internal departments
5. Administrative Duties
- Prepare and maintain guest registration records
- Process payments, issue invoices, and balance cash drawers
- Maintain accurate logs of daily activities and incidents
6. Safety & Security
- Monitor guest access and ensure security procedures are followed
- Handle lost and found items according to hotel policy
- Report suspicious activities to management
7. Appearance & Professionalism
- Maintain a neat and professional appearance
- Follow hotel grooming and uniform standards
- Uphold the hotel's brand image through excellent customer service
Requirements:
- Minimum 1 year of proven experience as a Front Desk Officer in a hotel
- Deep knowledge of classic and modern front desk operations
- Excellent communication and customer service skills
- Creativity, attention to detail, and a positive attitude
- Ability to work night shifts
Job Type: Full-time
Pay: ₦65,000.00 per month
Application Question(s):
- Do you reside along Idimu/Ikotun Axis?
Application Deadline: 29/07/2025