- Collection Officers are responsible for recovering loan payments from clients.
- This involves regular field visits, negotiation, and follow-up to ensure timely loan repayments and minimize portfolio at risk.
Key Responsibilities
Debt Recovery:
- Visit defaulted clients at their addresses.
- Communicate tactfully to negotiate repayment plans.
- Issue reminders and warning notices as needed.
Monitoring & Reporting:
- Track repayments and report defaults or risks.
- Provide daily updates on recovery activities and field challenges.
Client Engagement:
- Educate clients on the consequences of defaulting.
- Support restructuring of loans where applicable (with approval).
Documentation:
- Maintain records of recovery efforts and signed agreements.
- Ensure all visits and conversations are logged professionally.
Requirements
Qualifications:
- HND / BSc in any discipline.
Experience:
- 2 - 3 years of experience in a similar role, preferably in microfinance, fintech, or banking.
Skills:
- Must be persistent, disciplined, and confident.
- Must have strong communication and negotiation skills.
- Knowledge of local terrain and native languages is a plus.
Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: career@pennylender.com using “Application for Field Collection Officer / Recovery Officer" as the subject of the mail.