Job Title: Customer Success Asociate
Job Location: Portharcourt
Work Mode: Hybrid
Job Summary
As a Customer Success Associate, you will be the primary point of contact for our customers. You will build relationships with customers and advocate on their behalf. Through your interactions, you will help customers see the value in our product and ensure they can use it to its fullest potential. This is a position that requires excellent communication skills, superb people skills, and a passion for helping others.
Responsibilities
- Building relationships with customers and ensuring they are satisfied with the company’s products and services
- Providing customer support via phone, email, and live chat
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Communicate and coordinate with internal departments.
- Follow up on customer interactions to ensure satisfactory resolution.
- Making recommendations to customers about the company’s products and services
- Recording customer feedback and suggestions
Requirements & Skills
- Bachelor's degree (first class or second class upper) in Economics, Accounting, Finance, Business Administration or related field.
- Lives and resides in Port Harcourt, Rivers State.
- Patience and the ability to stay calm under pressure
- Problem-solving skills
- Ability to upsell and cross-sell products and services
- At least 1+ year of experience in a customer service role
- Computer-literate, and familiar with CRM tools
- Exceptional communication skills - verbal and written
- Excellent Listening skills
Job Type: Full-time
Pay: Up to ₦250,000.00 per month
Application Question(s):
- Do you have a minimum of 2:1 for your degree?
- Do you currently reside in Portharcourt?
Application Deadline: 09/08/2025