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Customer Service Representative (TeleSales)
Tradev Markets Ltd
Rest of Nigeria (Kwara) Full Time
Banking, Finance & Insurance Confidential
- Minimum Qualification :
Job Description/Requirements
Customer Service Representative (TeleSales)
Base Salary + Bonus (Estimation): 200,000 - 400,000/Month (Based on Performance)
Benefits:
- Performance Incentives (Weekly).
- Transportation Subsidies.
- Yearly Bonuses. Extensive career development opportunities.
Job Description:
- Initiate outbound calls or messages to clients as per distribution, fostering strong and positive relationships.
- Acquire comprehensive job knowledge to efficiently address customer queries, promptly resolving issues within specified timeframes to enhance customer satisfaction and retention.
- Collaborate with development engineers to troubleshoot customer issues and provide real-time technical support.
- Proactively identify, summarize, and verify potential issues through client feedback, facilitating resolution through relevant departments or suggesting effective solutions for business optimization. Undertake occasional tasks delegated by supervisors.
Job Requirements:
- Proficiency in English (Fluent in spoken and written).
- Fluency in Hausa, Yoruba, and Igbo is highly advantageous.
- Excellent verbal and written communication skills to effectively engage with a diverse customer base.
- Strong problem-solving abilities to efficiently address customer inquiries and resolve issues.
- Demonstrated empathy and patience to maintain positive customer interactions, even in challenging situations.
- Prior experience in customer service or online services, with a proven track record of meeting or exceeding targets.
- Familiarity with the target audience and market to tailor interactions and solutions accordingly.
- Knowledge of trading and investment concepts and platforms to effectively assist customers with their queries.
- Ability to adapt quickly to changes and follow company SOPs to ensure smooth operations.
- Professional manners and strong communication skills to represent the company effectively.
- The candidate should have a cheerful personality that creates a positive customer experience.
- They must also possess strong sales skills and confidently persuade and influence customers to make transactions.
- Candidates must be willing to work in Abuja/Ilorin, Nigeria. Access to a personal computer or laptop is mandatory.
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