Responsibilities:

• Engage in the day-to-day activities of handling customer’s inquiries and transactions effectively.
• Provide customer service to customers and prospective customers – answering questions correctly while following proper procedures.
• Provide support, report, and resolve customer concerns and complaints regarding payment and other transaction issues follow-up interactions with customers to check on the level of satisfaction
• Act as a source of information to customers by answering questions escalating issues, follow-ups, and giving instructions to customers, as necessary.
• Identify and escalate priority issues, complete call logs, maintain and update customer data in CRM
• Effectively monitor and respond to incoming customer SMS as needed to address any inquiries, issues, and concerns.
• Follow performance metrics per call center process to increase efficiency.
Support fellow Customer Service/Sales Team by attending appropriate trainings.