Customer Service Representative – Downtown Grill Nigeria
Location: Garki 2, Abuja
Work Schedule: Monday to Sunday (with 2 off days per week, scheduled on rotation)
At Downtown Grill Nigeria, our Customer Service Representative (CSR) plays a vital role in delivering a smooth and satisfying order experience for our customers. Whether it’s chatting on WhatsApp, answering phone calls, or attending to walk-in pickups, you’ll ensure every customer is served with speed, accuracy, and professionalism. You’ll work closely with the kitchen, delivery, and management teams to ensure smooth operations and happy customers.
Key ResponsibilitiesOrder Handling & Communication
- Chat with customers via WhatsApp Business to take orders, answer questions, and share daily menus or promotions
- Answer incoming calls to assist customers with orders, inquiries, and follow-ups
- Attend to walk-in customers picking up pre-ordered meals or placing quick orders
- Confirm all order details clearly and share accurate pickup or delivery times
- Coordinate with the kitchen and dispatch team to ensure all orders are prepared and ready on time
Customer Support & Relationship Building
- Resolve customer complaints or delivery issues quickly and politely
- Maintain a friendly, helpful tone in all customer interactions—online or in person
- Follow up with repeat customers to build loyalty and encourage reorders
- Collect and report customer feedback to help improve service delivery
Sales & Promotion
- Share daily specials, combo offers, and promotions to encourage upselling
- Recommend popular dishes or best-sellers based on customer preferences
- Encourage referrals and participation in any loyalty or rewards program
Operations & Record-Keeping
- Keep accurate records of orders, pickups, and customer interactions
- Log complaints, late pickups, and delivery issues for review
- Assist in managing WhatsApp catalog, status updates, and quick replies
- Submit daily sales report at close of work
Qualifications
- HND/Bachelor’s degree in any discipline
- 1–2 years experience in customer service, preferably in food, hospitality, or delivery-based businesses
- Strong communication skills—spoken and written English
- Proficient with WhatsApp Business, smartphones, and basic Excel/Google Sheets
- Fast, organized, and detail-oriented with a friendly, calm attitude
- A team player who thrives in a fast-paced environment
What We Offer
- Competitive monthly salary with transport allowance
- Annual paid leave allowance
- Hands-on training in customer handling, WhatsApp sales, and food delivery operations
- A fun, fast-growing work environment with real career growth potential
Job Types: Full-time, Permanent
Pay: ₦70,000.00 - ₦100,000.00 per month
Application Question(s):
- Which Local Government Area (LGA) in Abuja do you currently reside in?
Location:
- Abuja (Required)