Customer Service Representative

AirNow Trips
Lagos, Lagos State
Full time
2 days ago

AirNow Trips Limited is a travel agency that offers various services to make travelling easier and more affordable.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Lagos
Employment Type: Full-time

Responsibilities


  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements and Skills

  • High school Diploma
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritise, and manage time effectively.

Salary
N90,000 - N120,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV and application to: hrbenson845@gmail.com using the Job Position as the subject of the email.

Apply
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