RYNO Toyota Limited, an Automotive Sales & Service for Toyota, is recruiting to fill the position below:
Job Position: Customer Service Officer
Job Location: Central Business District, Abuja (FCT)
Employment Type: Full-time
Job Overview
- At RYNO, we are committed to providing exceptional service and support to our customers.
- We believe in creating a positive and satisfying customer experience at every touchpoint.
- We are currently seeking a friendly and dedicated Assistant Customer Care Representative to join our team and contribute to our mission.
Responsibilities
- Respond to customer inquiries via phone, email, and chat; provide accurate information and assistance.
- Identify and resolve customer issues promptly; escalate complex problems to senior staff or relevant departments.
- Develop a deep understanding of the company’s products and services to provide informed assistance to customers.
- Gather customer feedback and report recurring issues to help improve products and services.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Maintain detailed records of customer interactions and transactions; document all inquiries, complaints, and actions taken.
- Work hand in hand with the sales manager and other team members as needed; contribute to a positive team environment.
- Suggest improvements to customer service, sales and workshop team and help implement best practices.
Requirements
- Bachelors degree or OND in mass communication or equivalent; additional education or training in customer service is a plus.
- 3 years+ experience in a customer service role.
- Relevant certifications or training in customer service (preferred).
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Strong problem-solving abilities and attention to detail.
- Ability to handle difficult situations with patience and professionalism.
- Good organizational skills and ability to multitask.
- Familiarity with customer service software and tools.
- Friendly and empathetic demeanor.
What we Offer
- Competitive salary and benefits.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
Method of Application
Interested and qualified candidates should send their CV to: info@rynotoyota.com using the Job Position as the subject of the email.