Client Service Executive

Travel Kulture

Industry: Travel & Tourism

Monthly Pay: 200k with benefits

Job Summary

We are seeking a dynamic, customer-focused, and highly organised Client Service Executive to join our growing team. The ideal candidate will be the first point of contact for clients, responsible for delivering top-notch customer service, managing travel requests, and ensuring a seamless travel experience from inquiry to completion.

Key Responsibilities

Serve as the primary point of contact for clients, responding to inquiries via phone, email, social media, and walk-ins.

Provide detailed travel information, suggest destinations, and create customised travel packages based on client needs.

Manage travel bookings, including flights, accommodation, tours, and transfers.

Handle visa processing guidance and documentation support.

Resolve client complaints or issues in a prompt and professional manner.

Maintain accurate records of all bookings and client interactions using CRM software or travel management systems.

Follow up on leads and convert prospects to paying clients.

Collaborate with internal departments (operations, ticketing, and finance) to ensure smooth delivery of services.

Build and maintain lasting relationships with clients to encourage repeat business and referrals.

Stay up-to-date with travel trends, airline policies, and tourism regulations.

Requirements

Bachelor’s degree in Tourism, Hospitality, Business Administration, or related field.

Minimum of 3 years’ experience in a client service, travel consultancy, or sales role, preferably in the travel and tourism sector.

Strong communication and interpersonal skills.

Proficiency in Microsoft Office and travel booking platforms (e.g., Amadeus, Galileo, Sabre) is an added advantage.

A positive attitude, team spirit, and customer-first mindset.

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