Job Summary:
We're seeking a detail-oriented and highly organized Operations Manager to oversee daily operations, with a focus on call management. You'll ensure seamless execution, drive efficiency, and maintain high-quality standards.
Key Responsibilities:
1. Manage and optimize operations, ensuring high-quality service delivery.
2. Monitor and analyze call metrics, identifying areas for improvement.
3. Develop and implement process improvements to enhance efficiency and customer satisfaction.
4. Lead and support teams, providing guidance and coaching.
5. Ensure compliance with regulatory requirements and industry standards.
6. Manage workflows, schedules, and resources to meet business objectives.
7. Collaborate with cross-functional teams to drive business growth.
Requirements:
1. Proven experience in operations management, preferably in a call center or customer service environment. 2. Strong attention to detail and organizational skills.
3. Excellent communication, leadership, and interpersonal skills.
4. Ability to analyze data and drive process improvements.
5. Strong problem-solving and decision-making skills.
Job Type: Full-time
Pay: From ₦200,000.00 per month