Greensprings School, a leading British International School in Lekki, is recruiting to fill the position below:
Job Position: Call Center Agent
Job Location: Anthony, Lagos
Employment Type: Contract
Responsibilites
- Answer inbound calls promptly and professionally, addressing customer needs and inquiries.
- Make outbound calls to follow up on customer issues, confirm information, or promote services.
- Provide accurate information about products, services, and company policies.
- Handle customer complaints and resolve issues efficiently, escalating complex cases when necessary.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Meet or exceed individual and team performance targets, including call handling time, customer satisfaction, and resolution rates.
- Assist in identifying customer needs and upselling or cross-selling products/services where appropriate.
- Adhere to call center scripts, protocols, and compliance regulations.
- Participate in training and coaching sessions to enhance skills and performance.
- Contribute to a positive team environment by supporting colleagues and sharing best practices.
Required Skills & Qualifications
- Interested candidates should possess a Bachelor’s Degree
- 2 years of proven experience in a customer service or call center role
- Excellent verbal communication and active listening skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to work under pressure and manage high call volumes.
- Basic computer literacy and experience with CRM software or call centre systems.
- Professional, patient, and customer-focused attitude.
Method of Application
Interested and qualified candidates should send their CV to: recruitment.anthony@greenspringsschool.com using the Job Position as the subject of the mail.