Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) to make and receive payments in a convenient borderless manner.
The Role: Flutterwave is looking for a Fraud/Brand and Risk Monitoring Associate whose primary responsibility will be to manage all facets of fraud/brand detection and prevention for the Company.
What Your Day-to-Day Activities Will Be Like:
- Daily reviews and investigation of alerts to determine if there is a potential suspicious transaction involved. In addition, assess if there is anything else unusual about a transaction, particularly based on experience of previous transactions
- Lead efforts to mitigate Flutterwave’s exposure to defaults by conducting thorough investigations into potentially fraudulent transactions or brand-related violations flagged by internal systems.
- Monitor and carry out comprehensive chargebacks monitoring daily across risk monitoring tools, transaction data to ensure no suspicious incident goes unnoticed and/or unactioned
- Monitor Merchant transactions and accounts for fraudulent activities including identity theft, account take over, friendly fraud, and other identified risks
- Monitoring of merchants with chargeback and recurring chargeback above set thresholds to ensure chargebacks exposure are below scheme thresholds as captured in the chargeback dashboard and other monitoring tools
- Perform daily reviews web crawling published alerts to identify merchants violating BRAM/GBPP, transaction processing rules, and other card scheme rules.
- Effectively communicate with appropriate authorities to resolve fraud/brand risks concerns.
- Collaborates with internal stakeholders such as Compliance, Account Management, Products, KYC and CX etc, to achieve effective Fraud/Brand performance monitoring
- Prompt and effective merchant engagement on all fraud/brand related risks cases as it concerns them, for prompt resolution and feedback.
- Customer advisory service as it concerns fraud/brand claims and enquiries.
- To support and ensure fraud/brand risks related cases are communicated to Relationship Managers respectfully for prompt resolution.
- Provide quality ideas and suggestions for fraud and brand performance improvement projects, thereby strengthening existing risk management processes and procedures.
- Support the ecosystem risk operation team during external and regulatory audits.
- Ensure personal information of Flutterwave’s customers, employees, and other individuals/entities is processed and protected in line with applicable data privacy policies, laws, and global best practices.
- Any other associated duties required from time to time to meet the team responsibilities and organisational goals. Required competency and skillset to be a waver:
- Minimum of 3–4 years of experience in fraud and risk management, including transaction monitoring, fraud investigation, or chargeback representation, with at least 2 years specifically focused on transaction monitoring or fraud investigations.
- Knowledge of card processing, payment fraud prevention/detection techniques, and brand risk management
- Detail oriented with excellent research, organizational, and problem-solving skills
- Ability to explain complex issues and present technical information clearly
- Excellent organizational, communication, presentation, and interpersonal skills
- Technical proficiency in Microsoft Word, Excel, and PowerPoint
- Strong analytical and problem -solving skills
- Good customer service skills to include diffusing upset customers.
- Creative problem solving skills
- Ability to use SQL and other analytical tools will be an added advantage