About us
We are a moving company located in Dallas, Tx. We strive to be the number one choice in our area for people moving between homes, apartments, and storages. We have been operating for only a few years, and we re growing fast. As we scale rapidly, we're looking for a Virtual Operations Assistant to help improve our operational efficiency and help us continue to deliver a five-star customer experience. This is a key support role with room to grow alongside our company.
Job Description
As our Virtual Operations Assistant, you’ll play a vital part in keeping our day-to-day operations, sales support, hiring pipeline, and customer touch points running smoothly.
Schedule: 9am CST-5PM CST Monday-Friday. Weekends Required.
Key Responsibilities
- General Operations: Assist with dispatch prep, and keeping internal systems organized
- Customer Service: Make pre-move confirmation calls, post-move check-in, answer inquiries, and assist with basic claims or feedback follow-ups
- Sales: Give quotes, book leads, update CRM records, and respond to customer messages when other reps are unavailable.
- Hiring & Onboarding: Screen candidates, assist with onboarding paperwork, and maintain hiring records
- Admin & Data Entry: Enter job details, update spreadsheets, respond to reviews, and write SOPs for tasks you're responsible for.
Qualifications
- Must have experience working in a sales and or customer service role.
- Strong communication skills. Especially by phone, chat, and video.
- Ability to multitask in a fast-paced, remote environment.
- Strong work ethic. Willing to work on weekends and at night.
- Self-motivation and a desire to take ownership of your work.
- Comfortable working remote with chat/phone/video.
- Strong organizational skills, with superb attention to detail and a strong ability to execute.
Requirements
- A reliable, up-to-date computer or laptop
- Stable internet connection (30mbps+ minimum)
- Backup power source (e.g. generator or battery)
- Fluent English speaker with clear phone presence
- Comfortable with CRMs, spreadsheets, and learning new tools
The ideal candidate
You’re a very motivated individual with experience in sales and or customer service. You’re looking for a fulfilling role where your contributions are valued, your growth is supported, and your success is celebrated. Apply now and embark on a rewarding career journey with PackPro Movers, where you’ll make a real difference in our clients’ lives and shape the future of the moving industry.
Apply: https://forms.gle/qCzDPtB25A99zzcp6
Job Type: Full-time
Pay: ₦800,000.00 - ₦1,200,000.00 per month
Application Question(s):
- Are you willing to work between the hours of 8am cst to 5pm cst and on weekends
Experience:
- Relevant: 1 year (Required)
