We are seeking a highly organized, proactive, and tech-savvy Virtual Assistant to provide administrative, customer service, and operational support to the owner of an online store. The ideal candidate will handle day-to-day e-commerce tasks, help manage orders and inventory, interact with customers, and ensure smooth operations.
Key Responsibilities
1. Store & Order Management
- Process and fulfill online orders accurately and promptly.
- Update product listings, descriptions, images, and prices as needed.
- Monitor stock levels and coordinate replenishment.
- Track shipments and ensure timely delivery.
2. Customer Service
- Respond to customer inquiries via email, chat, or social media in a timely and professional manner.
- Maintain a positive customer experience and resolve complaints effectively.
3. Marketing & Social Media Support
- Assist with creating and scheduling social media posts to promote products.
- Support email marketing campaigns (newsletters, blog posts, promotions).
- Engage with online communities to increase brand visibility.
4. Administrative Support
- Prepare sales and performance reports.
- Maintain organized digital files and documentation.
5. Research & Special Projects
- Conduct product, market, and competitor research.
- Suggest process improvements to enhance efficiency and sales.
Key Skills & Competencies
- Strong organizational and multitasking skills.
- Strong data entry skills
- Excellent written and verbal communication.
- Familiarity with e-commerce platforms (e.g.Amazon).
- Basic graphic design skills (Canva or similar) are a plus.
- Proficiency with Squarespace
- Proficiency with productivity tools (Google Workspace, Microsoft Office, Trello, Asana).
- Ability to work independently and meet deadlines.
- Customer service mindset with problem-solving skills.
Qualifications
- Previous experience as a Virtual Assistant, E-commerce Assistant, or similar role.
- Basic understanding of online sales and digital marketing.
- Reliable internet connection and a suitable workspace.
Job Type: Part-time
Pay: ₦100,000.00 per month
Experience:
- Virtual Assistance and Digital Marketing: 1 year (Required)
Report job