Vodstra Limited is a corporate organization whose mission is to use disruptive and innovative strategies to help SMEs in Nigeria grow their leadership, business, and entrepreneurship. We assist local and international organizations by providing business solutions and expert advice to enable organizations to develop the skills and competencies needed to thrive and survive in the world's challenging and growing economies.
Our team of experts has several years of combined experience in improving organizational capability through Leadership Development, Coaching, Talent Management, Business Advisory, HR Consultancy, Risk Management, and Legal Services. We also assist organizations in developing strategies that position them to compete favorably with their industry peers.
We are recruiting to fill the position below:
Job Position: Terminal Manager
Job Locations: Utako and Nyanya - Abuja, Lagos, Owerri - Imo, Aba - Abia, Port Harcourt - Rivers, Enugu, Awka, Onitsha and Amichi - Anambra
Employment Type: Full-time
Core Responsibilities
- Oversee terminal operations, including passenger services, courier handling, vehicle dispatch, and schedule adherence.
- Supervise staff (drivers, dispatchers, loaders, and customer service) to ensure smooth operations and address concerns.
- Manage ticketing, check-in, baggage handling, and the loading/unloading of packages for efficiency and safety.
- Ensure compliance with safety regulations and legal standards.
- Monitor courier package receipt, storage, dispatch, and tracking to ensure accurate and timely deliveries.
- Optimize terminal expenses, maintain cleanliness, and ensure functionality of facilities.
- Resolve passenger complaints and enhance customer experience.
- Track operational performance and prepare regular reports for senior management.
- Identify and implement process improvements to enhance efficiency.
- Stay informed on industry trends and collaborate across departments for streamlined operations.
- Enforce excellent service delivery in the Hotel according to world-class standards and build customer loyalty.
Candidate Profile
- A BSc or HND from an accredited tertiary institution.
- A minimum of 5 years of post-qualification experience in the passenger transport or courier industry.
- A strong network of clients willing to support and engage with the brand.
- Proactive and equipped with excellent managerial skills.