Supervisor

A supervisor at a restaurant plays a critical role in ensuring smooth daily operations and maintaining high service standards. Key responsibilities typically include:

1. Staff Management

• Supervising and coordinating front-of-house and/or back-of-house staff.
• Scheduling shifts, ensuring adequate staffing.
• Training new employees and providing ongoing coaching.
• Monitoring staff performance and enforcing company policies.

2. Customer Service

• Ensuring guests receive excellent service.
• Handling customer complaints or issues professionally.
• Supporting staff in resolving difficult service situations.

3. Operations Oversight

• Overseeing opening and closing procedures.
• Ensuring cleanliness, hygiene, and safety standards are met.
• Managing inventory, supplies, and sometimes placing orders.

4. Quality Control

• Ensuring food and service quality meet brand standards.
• Monitoring presentation, portion sizes, and service speed.

5. Cash Handling and Reporting

• Supervising cash register operations and ensuring accuracy.
• Completing daily sales reports and reconciling receipts.

6. Compliance and Safety

• Enforcing health, safety, and sanitation regulations.
• Ensuring staff follow licensing laws (e.g., for alcohol service).

7. Communication

• Acting as a link between staff and management.
• Relaying updates, promotions, or policy changes to the team.

Qualifications for a Restaurant Supervisor:

1. Education

• Minimum: High school diploma or equivalent (e.g., WAEC, NECO, GED).
• Preferred: Diploma or degree in Hospitality Management, Catering & Hotel Management, or a related field.

2. Work Experience

• Essential: 1–3 years of experience in the food service industry, ideally with at least 1 year in a team lead or supervisory role.
• Experience in both front-of-house (customer service, waitstaff) and/or back-of-house (kitchen operations) is often advantageous.

3. Skills

• Strong leadership and people management skills.
• Excellent communication and customer service abilities.
• Good problem-solving and conflict resolution skills.
• Ability to multi-task in a fast-paced environment.
• Basic understanding of inventory management and POS (Point of Sale) systems.

4. Personal Qualities

• Reliable, punctual, and organized.
• Positive attitude and team-oriented mindset.
• Able to work flexible hours, including nights, weekends, and holidays.

NOTE: At a striving intercontinental restaurant in Asaba.

Job Type: Full-time

Pay: ₦100,000.00 per month