Division: Marketing
Mission:
- Responsible for developing and executing strategies to drive growth, revenue, and customer engagement in the voice services of MTNN.
- Lead a team driving growth in voice products, partnerships, and market presence, aligned with company objectives.
- Develop and implement strategies to grow the voice services of the company
- Identify new revenue opportunities, including partnerships, suites, bundling with data and digital services.
- Drive market penetration strategies to maintain and expand the voice customer base.
- Develop and execute initiatives and voice propositions that will drive customer acquisition and increased market share; this includes end-to-end management of existing products and innovation to create new propositions and related profit streams.
- Create sustainable, profitable market volume and value growth for MTN Nigeria through voice-using customers from the consumer segments.
- Develop promotional campaigns to stimulate voice usage and profitable, quality customer connections.
- Develop detailed plans and programs to achieve set targets for profitability, revenue, value, and market share, and stir up demand in the market.
- Unlock opportunities for incremental voice revenue and share of wallet market growth through initiatives around voice optimization solutions.
- Formulate consumer marketing strategies and initiatives that will ensure relevant brand positioning and broaden brand appeal to the voice-using customers across all segments.
- Define research requirements for capturing key consumer, market, trend, and competitive insights, and use key findings, conclusions, and indicated actions from the qualitative and quantitative consumer and customer research to provide recommendations to drive business performance and stay ahead of competition.
- Continuously identify, review, and monitor the demographic profiles of the consumer segment.
- Provide delivery and performance tracking support to the department and management.
- Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
- Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.
Education:
- First degree in Marketing, Social Sciences, or related discipline.
- Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving telecom landscape.
- Fluent in English
Experience: 9 - 17 years’ experience which includes:
- Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
- 4-6 years Segment management experience
- 4 years’ experience in Telecoms marketing, strategy development and implementation
- Relevant experience in advertising materials production and management
- Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive actions.
- Experience working in a medium- to large organization.
- Experience in marketing within telecoms or FMCG.
- Experience working on web and mobile platforms.
- Experience in the telecommunications industry.
We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.
At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be - it is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.
We are delighted that you consider us your career partner to make a mark in the world. We wish you a rewarding career.
Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?
Obsessions: How We Do It
The behaviors that keep our culture strong and safe.
1. Light It Up!
Always Do This:
🔹 Bring all your heart and all your smarts to us.
Never Do This:
❌ Never doubt your value here or let anyone else do it. And never do it to anyone yourself.
2. Raise Your Hand. Speak Your Mind.
Always Do This:
🔹 Respectfully but firmly challenge any threat to what we stand for.
Never Do This:
❌ Never hesitate to tell the truth as you see it, to whoever you have to tell. And never cause others to fear telling you.
3. Collaborate. Don’t Isolate.
Always Do This:
🔹 Share what you know and respect what others can teach you.
Never Do This:
❌ Never think that you are great unless you help make others great too.
4. Things Always Get Better Here.
Always Do This:
🔹 Take your own steps forward to improve and strengthen us.
Never Do This:
❌ Never believe or cause others to believe that "not now" means "not ever."
Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?
Then, join MTN Nigeria!
Welcome to our Y’ello Family, where our people are our most critical competitive assets.
If you are passionate about working for a brand that believes in YOU, invests in YOU, and delivers the best value to those we serve, then THIS is the place.
Our Employee Value Proposition enables you to:
🟡 Work with meaning
🟡 Connect to develop
🟡 Thrive in positivity
🟡 Grow with purpose
Live inspired.
It’s a great place to work! Take that bold step and apply today!
*Eligible Females and People with Disabilities are encouraged to apply.
*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
*MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
For whistle blowing and reporting fraudulent recruitment activities, contact us via [email protected]
By applying for this job, I am confirming that I have completed the job application privacy notice on MTN Nigeria job site (https://www.mtn.ng/career/).
