Senior Field Service Engineer

Bühler Group

Software & Data

Bühler Group in Lagos, Nigeria is looking for a skilled professional to join our team as Senior Field Service Engineer. This position will be responsible to provide services to the customers during installation of the machines and its entire life cycle.
This is where you'll excel

• Provide expert technical support and maintenance services to clients in the field, adhering to company standards and procedures
• Troubleshoot and resolve complex technical issues, identifying root causes and implementing effective solutions
• Develop and maintain strong relationships with clients, providing exceptional customer service and support
• Perform technical assistance, training and other after sales services of the machines
• Sharing of experience and feedback to other projects and functions
• Conduct routine maintenance, repairs and commissioning of equipment to ensure optimal performance and minimizing downtime
• Ensure the quality of the activities carried out is as per Company standards
• Coordination of all tasks with other functions within the Business unit, e.g. generate sales opportunities follow up on sales quotations, initiate sales of service contracts
Creation of delegation reports

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These are the skills you'll need

• Bachelor's degree in mechanical engineering or Mechatronics engineering
• Minimum 7 years' experience in field service engineering, with a proven track record of problem solving, strong technical expertise and understanding of relevant industry standards
• Excellent communication, interpersonal, troubleshooting and customer service skills
• Ability to work independently with minimal supervision and travel frequently to client sites
Fluent communication skill in English language

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Questions? We are happy to answer them!
Neha Shetty
Talent Acquisition & Mobility Lead Middle East and Africa Region
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Creating impact together at Bühler!
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.
Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.
We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.
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