Retail Store Manager

Asenka Global

Sales

Company: Asenka Global Ltd.

Location: Abuja, FCT, Nigeria

Application Email: [email protected]

About Asenka Global Ltd.: Asenka Global Ltd. is a dynamic and growing company dedicated to redefining healthcare solutions and transforming lives across Nigeria and Africa. We are expanding our retail operations and are seeking a meticulous and proactive Inventory Officer to join our team.

Retail Store Manager

Report Line: Retail/Pharmacy Operations Manager

Manages the overall retail operations, including sales, merchandising, staff management, customer service, and financial performance, excluding direct pharmaceutical services. Works closely with the Pharmacy Manager to ensure a cohesive store environment.

Responsible for overseeing all aspects of retail inventory management, including purchasing, receiving, storage, and monitoring of non-pharmaceutical products to ensure optimal stock levels and minimize waste.

• Experience Level: 4+ years in retail management, strong sales and merchandising background. Leadership role in Retail management. Manages a significant revenue stream and a team. Requires leadership and business acumen.
  

Key Responsibilities:

• Oversee daily retail store operations, including opening and closing procedures.
• Drive sales strategies and achieve sales targets for non-pharmaceutical products.
• Manage and motivate retail staff (Sales Associates, Customer Service, Cleaners).
• Ensure excellent customer service standards across the retail floor.
• Control inventory for retail products, including ordering, receiving, and stocking.
• Implement visual merchandising and store layout to maximize sales.
• Handle customer inquiries, complaints, and service issues promptly.
• Monitor sales performance, analyze data, and generate reports.
• Ensure compliance with company policies, health, and safety standards.
• Manage cash handling and reconciliation processes.
• Develop and maintain an efficient inventory management system for retail products.
• Coordinate with suppliers for timely and accurate deliveries.
• Conduct regular physical counts and reconcile with system records.
• Monitor inventory levels and demand trends to prevent stockouts or overstocking.
• Identify and report damaged or expired retail items.
• Implement loss prevention measures in coordination with security.
• Generate reports on inventory performance and make recommendations for improvements. 

KPIs:

• Inventory Accuracy Rate: Percentage match between physical and system inventory.
• Stockout Rate (Retail): Percentage of times an item is out of stock when demanded.
• Inventory Turnover Rate (Retail): How quickly retail inventory is sold and replaced.
• Damaged/Expired Goods Rate (Retail): Percentage of inventory lost due to damage or expiry.
• On-Time Delivery Rate (from suppliers): Percentage of orders received on schedule.
• Retail Sales Revenue Growth: Percentage increase in non-pharmaceutical sales.
• Average Transaction Value (ATV): Average amount spent per customer.
• Conversion Rate: Percentage of visitors who make a purchase.
• Inventory Shrinkage Rate: Percentage of inventory lost due to theft, damage, or errors.
• Customer Satisfaction Score (Retail): Based on general store experience.
• Staff Productivity: Sales per employee or transactions per employee.
• Operational Efficiency: Store operational costs as a percentage of sales.
  

Shift: Primarily during business hours, often 9:00 AM - 9:00 PM, with flexibility. Might not require daily 12-hour shifts, but needs to be available during critical periods. A day off a week.

Pay: 200k – 350k GMS

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