Project Coordinator, Talent Strategy & Capability Development

Hugo

Key Responsibilities
WHAT YOU'LL BE DOING

• Support the development of Hugo’s capability index, mapping talent strengths and gaps across the workforce and external talent pools, and aligning insights with business needs.
• Support the design and validation of high-impact assessments that benchmark cognitive potential, academic aptitude, and workflow readiness, partnering with domain experts to ensure relevance and rigor.
• Support the coordination of workforce assessments and training cycles, including scheduling, communications, and logistics.
• Conduct research on industry benchmarks, assessment methodologies, and skill-building strategies to inform team initiatives.
Maintain organized documentation of assessment tools, project plans, and status updates using project management tools.

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Must-Have Qualifications/Experience
WHAT QUALIFICATIONS YOU’LL NEED

• Organization & Planning: Strong organizational skills and attention to detail; able to manage multiple tasks and timelines efficiently.
• Communication: Clear verbal and written communication; able to work across teams and share updates effectively.
• Team Collaboration: Works well with others, provides support where needed, and is eager to learn.
• Initiative: Takes ownership of assigned tasks and follows through without close supervision.
• Adaptability: Comfortable working in a fast-paced environment with evolving priorities.
• Digital Literacy: Confident using digital tools and willing to learn new platforms quickly.
Creativity: Able to ideate and prototype quickly; good at spotting capability gaps and improvising workable, scalable solutions.

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Preferred Background

• Should have 4+ years of experience in an analyst or operations role.
• Prior exposure to project coordination or workforce training programs is a plus
Experience working with cross-functional teams is an added advantage.

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What We Provide
Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career. Our compensation and benefits are highly competitive.
PRIVACY STATEMENT
Any information you submit to Hugo as part of your application will be processed in accordance with Hugo’s Privacy Policy.
EQUAL OPPORTUNITY STATEMENT
Diversity, equity and inclusion are part of our DNA. Promoting and, where possible, improving diversity, equity and inclusion are a value-based and commercial necessity. We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, sex, gender identify, sexual orientation, neurodiversity, disability, or any other legally protected status
Hugo is transforming the future of a continent by re-envisioning the future of its work. We exist to provide BPO excellence to our customers by investing heavily in the very best of African talent.
African communities currently reap less than 2% of a BPO market worth a staggering $430 billion annually. We are changing this.
Specializing in digital and AI operations, omnichannel customer support, and trust and safety solutions for some of the world’s largest tech and media companies, we are providing the continent’s university-educated youth with the skills necessary to build a meaningful career in the global digital economy. All whilst delivering industry-beating excellence for our clients.
As a culture, we’re Silicon Valley meets ECOWAS — English et en Français. We’re smart, dynamic, and ambitious. And we’re on a mission to win for our clients and for our people
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