Product Manager

MIM Finance Company Limited

Product & Project Management

We are looking for a talented and driven Product Owner to join our team and contribute to the development of cutting-edge solutions that streamline processes, enhance efficiency, and drive business growth. The Product Owner in our BPO company will be responsible for managing and enhancing our products and services from ideation through to delivery. You will work closely with stakeholders, including clients, internal teams, and technical resources, to ensure that our product offerings meet customer needs and align with the company's strategic goals. You will oversee the product lifecycle, prioritize features, and ensure that our products deliver value to our clients and internal stakeholders.

Key Responsibilities:

• Define and communicate the product vision and strategy for our BPO offerings. Work with business leaders and stakeholders to ensure alignment with company goals and customer requirements.
• Backlog Management:

Manage and prioritize the product backlog, ensuring that the most important features and enhancements are delivered to meet business objectives. Collaborate with technical teams to break down high-level product requirements into actionable user stories.

• Cross-Functional Collaboration:

Work closely with cross-functional teams including development, operations, client management, and sales to ensure that product requirements are met and delivered on time. Be a liaison between technical teams and business units.

• Roadmap Development:

Develop and maintain a clear product roadmap that reflects both short-term and long-term business priorities.

Communicate the roadmap to stakeholders and ensure that it is updated regularly based on feedback and changes in the business environment.

• Quality Assurance & Testing:

Oversee product testing to ensure quality, performance, and compliance with client requirements.

Work with QA teams to develop test plans, ensuring that features are validated before release.

• Metrics & Reporting:

Define and track key product metrics, including customer satisfaction, product adoption, and performance. Use data to inform decision-making and optimize product development.

• Product Launch & Support:

Support the launch of new products and features, coordinating with marketing, sales, and customer support teams.

Ensure proper training and documentation are provided to ensure smooth client adoption and usage.

Qualifications:

Education:

• bachelor’s degree in software engineering, Computer Science, or related field. A master’s degree or certifications in Agile or Product Management is a plus.

Experience:

3-5 years of experience as a Product Owner or Product Manager, preferably in the BPO, SaaS, or debt recovery industry Experience in managing product lifecycle in a fast-paced environment is highly desirable.

• Strong understanding of BPO operations, workflows, and client relationship management.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines in a dynamic, fast-paced environment.
• Experience working with both technical teams and business stakeholders.

Additional Requirements:

• Strong customer-focused mindset and a passion for delivering excellent products.
• Ability to influence and collaborate with stakeholders at all levels.
• Strong analytical skills and experience using data to drive decisions.
Ability to work independently and as part of a team

<